Monitoring Center Team Lead - Growth & 4x10 Schedule

Paycom; Anaheim (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Life insurance

Employee discounts

Job summary

SSD Alarm is seeking an experienced Monitoring Center Supervisor in Anaheim to lead a fast-paced team responsible for 24/7 operations. You will coach staff, ensure high-quality customer interactions, and manage shifts to maintain continuous protection for customers and facilities.

The role requires strong leadership, organization, and communication skills, with a focus on process adherence and customer-first service.

Qualifications

• Experience leading a Monitoring Center or similar team.
• Strong customer-service and communication skills.
• Ability to coach and develop staff in a fast-paced environment.

Responsibilities

• Lead and support the Monitoring Center team with a customer-first approach.
• Coach, train, and develop team members to help them grow and succeed.
• Create an exceptional experience through professional communication and teamwork.
• Support day-to-day operations, staffing needs, and escalated situations.
• Ensure policies and procedures are followed and drive accountability.

Skills

Leadership

Coaching

Customer service

Communication

Organizational skills

Tools

MS Word

MS Excel

Microsoft Office

Job description

SSD Alarm is seeking an experienced Monitoring Center Supervisor in Anaheim to lead a fast-paced team responsible for 24/7 operations. You will coach staff, ensure high-quality customer interactions, and manage shifts to maintain continuous protection for customers and facilities.

The role requires strong leadership, organization, and communication skills, with a focus on process adherence and customer-first service.