Monitoring Center Specialist - Anaheim

SSD Alarm; Anaheim (CA); On-site; USD 30,307 - 33,751; Full time

Benefits offered by this job

Competitive salary

401K

Medical, dental & vision insurance

Life insurance

Paid company holidays

Paid vacations

Job summary

SSD Alarm is seeking a Customer Service Representative at their Anaheim Branch in California. This full-time position requires responding to alarm signals and managing high call volumes in a professional environment. You will interact with customers and emergency contacts while providing outstanding service.

The ideal candidate will have strong verbal and written communication skills, typing speed of 40 wpm, and robust computer skills. The position offers competitive salary and benefits including 401K and medical insurance.

Qualifications

• Must have strong verbal and written skills to handle high call volumes.
• Ability to type at least 40 words per minute.
• Proficient in computer skills.

Responsibilities

• Respond to alarm signals according to company procedures.
• Handle high volumes of phone calls.
• Dispatch personnel in response to alarm signals.
• Interact with customers and emergency contacts.
• Maintain rapport with emergency agencies during calls.
• Follow interdepartmental procedures for effective communication.
• Provide basic troubleshooting assistance.

Skills

Strong verbal and written skills

Customer service

Strong computer skills

Typing 40 wpm

Education

High School Diploma

Job description

Job Details

Level: Entry
Job Location: Anaheim Branch - Anaheim, CA 92801
Position Type: Full Time
Education Level: High School
Salary Range: $22.00 - $24.50 Hourly
Job Category: Customer Service

Various shifts - to include weekends and holidays. This is a professional environment with a stable company!

Job Description

• Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
• Answer high-volume of phone calls, strong computer skills
• Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
• Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
• Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
• Understand and use correct interdepartmental procedures and policies when interfacing with other departments
• Great phone etiquette, comfortable speaking with clients on the phone
• Perform basic troubleshooting

Requirements

• Strong verbal and written skills required – able to handle a high call volume and excellent customer service
• Type a minimum of 40 wpm
• Strong computer skills
• Good written and verbal communication skills

Benefits

• Competitive salary
• 401K
• Medical, dental & vision insurance
• Life insurance
• Paid company holidays
• Paid vacations

SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.