24/7 Alarm Monitoring Shift Leader

Emergency 24 Inc; Des Plaines (IL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Emergency 24 Inc in Des Plaines, IL is seeking an Alarm Monitoring Center Shift Manager to lead monitoring staff during assigned shifts in a 24/7 operations environment. The role focuses on ensuring continuous, accurate alarm monitoring and high-quality customer service in a mission-critical setting.

You will supervise real-time alarm handling, dispatch and escalation, maintain shift logs and performance metrics, enforce SOPs, and mentor and develop the team to meet safety and service standards.

Formación

• Minimum 3–5 years of experience in an alarm monitoring center, dispatch center, or similar operations environment.
• At least 1–2 years in a supervisory or leadership role preferred.
• Education: high school diploma required; associate or bachelor’s degree preferred in related fields.

Responsabilidades

• Lead and supervise monitoring center staff during shifts.
• Oversee real-time alarm handling, dispatching, and escalation processes.
• Maintain shift logs, activity reports, and performance metrics.
• Ensure SOP compliance and regulatory requirements are met.
• Prepare and submit shift reports; communicate updates between shifts.

Conocimientos

Leadership

Communication

Decision-making

Multitasking

Educación

High school diploma or equivalent

Associate or bachelor’s degree in security management, criminal justice, or related field

Herramientas

Alarm monitoring software

Dispatch software

Descripción del empleo

Emergency 24 Inc in Des Plaines, IL is seeking an Alarm Monitoring Center Shift Manager to lead monitoring staff during assigned shifts in a 24/7 operations environment. The role focuses on ensuring continuous, accurate alarm monitoring and high-quality customer service in a mission-critical setting.

You will supervise real-time alarm handling, dispatch and escalation, maintain shift logs and performance metrics, enforce SOPs, and mentor and develop the team to meet safety and service standards.