Monitoring Center Supervisor - Anaheim

Paycom; Anaheim (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Life insurance

Employee discounts

Job summary

SSD Alarm is seeking an experienced Monitoring Center Supervisor in Anaheim to lead a fast-paced team responsible for 24/7 operations. You will coach staff, ensure high-quality customer interactions, and manage shifts to maintain continuous protection for customers and facilities.

The role requires strong leadership, organization, and communication skills, with a focus on process adherence and customer-first service.

Qualifications

• Experience leading a Monitoring Center or similar team.
• Strong customer-service and communication skills.
• Ability to coach and develop staff in a fast-paced environment.

Responsibilities

• Lead and support the Monitoring Center team with a customer-first approach.
• Coach, train, and develop team members to help them grow and succeed.
• Create an exceptional experience through professional communication and teamwork.
• Support day-to-day operations, staffing needs, and escalated situations.
• Ensure policies and procedures are followed and drive accountability.

Skills

Leadership

Coaching

Customer service

Communication

Organizational skills

Tools

MS Word

MS Excel

Microsoft Office

Job description

Job Details: Level: Management, Job Location: Anaheim Branch - Anaheim, CA 92801, Position Type: Full Time, Education Level: None, Salary Range: $26.00 - $29.00 Hourly, Travel Percentage: None, Job Shift: Swing, Job Category: Customer Service, For more than 50 years, SSD Alarm has been protecting homes and businesses with innovative security, fire, and life-safety solutions. Today, we are one of the largest independently owned security companies in the United States, with our own UL-listed Central Station and a strong reputation for technical expertise, customer service, and quality.

What You’ll Do

• Lead and support the Monitoring Center team with a customer-first, people-first approach
• Coach, train, and develop team members to help them grow and succeed
• Create an exceptional experience through professional communication, teamwork, and follow-through
• Support day-to-day operations, staffing needs, and escalated situations
• Ensure policies, procedures, and customer instructions are followed
• Promote accountability, continuous improvement, and a positive team environment

What We’re Looking For

We are looking for someone who is dependable, organized, customer-focused, and comfortable leading a team in a fast-paced environment.

Preferred qualifications include:

• Supervisory or leadership experience
• Alarm, security, monitoring center, dispatch, call center, or related experience preferred
• Strong customer service and communication skillsAbility to remain calm and make sound decisions during high-priority situations
• Strong organizational and follow-through skills
• Comfortable coaching and supporting employees
• Ability to work both independently and as part of a team
• Basic proficiency with Microsoft Office, including Word and Excel

About the Schedule

This position works a four-day, 10-hour schedule, with regular shift hours of either 12:00 a.m. - 10:30 a.m. Wednesday through Saturday or 2:00 p.m. - 12:30 a.m. Wednesday through Saturday. Our Monitoring Center operates 24 hours a day, 7 days a week, so leadership flexibility is an important part of this position. Supervisors participate in after-hours and on-call support when needed.

Why SSD Alarm?

Joining SSD means becoming part of an established company that continues to grow, invest in technology, and develop its people.

Benefits

• Opportunities for professional growth and advancement
• Ongoing training and development
• 401(k) with company matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discounts
• A team environment where your work directly contributes to protecting our customers

Location

This is an in-person, full-time position. Candidates must be able to reliably commute to Anaheim or relocate before beginning employment.

Experience

• Supervisory or leadership experience: 1 year preferred
• Microsoft Office: 1 year preferred
• Alarm/security industry experience: Preferred

Equal Opportunity Employer

SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.