Monitoring and Incident Response Specialist

The One 23 Group; Washington (District of Columbia); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The One 23 Group seeks a Monitoring and Incident Response Specialist in Washington, D.C. to deliver real-time monitoring, incident response, and operations support for an enterprise network environment.

The role supports a 24x7x365 operating team, ensuring network availability, performance, and security and coordinating with engineering groups. Responsibilities include monitoring infrastructure, investigating alerts, performing initial triage and root cause analysis, and escalating issues as

Qualifications

• Public Trust clearance may be required.
• 10+ years in roles supporting network operations, IT infrastructure monitoring, or incident response; 8+ years in IT support and monitoring.
• Experience in enterprise IT environments supporting network or infrastructure operations.

Responsibilities

• Monitor network infrastructure, applications, and services to ensure availability and performance.
• Investigate alerts and incidents; perform initial triage and root cause analysis.
• Troubleshoot connectivity issues; coordinate resolution with networks, security, and applications teams.
• Escalate critical incidents based on severity and impact.
• Document incidents and resolutions in the ITSM system.
• Provide stakeholder updates on incident status and timelines.

Skills

Network monitoring

Incident response

Troubleshooting

IT operations

Change management

Tools

Packet capture tools

ITSM ticketing system

Job description

All Jobs > Monitoring and Incident Response Specialist

Monitoring and Incident Response Specialist
Washington, D.C.

Description

Remote Work: Hybrid

Location: Washington, D.C.

Position Description
The Monitoring and Incident Response Specialist is responsible for providing real-time monitoring, incident response, and operational support for an enterprise network environment. This role supports the Monitoring and Incident Response Team (MIRT), which operates in a 24x7x365 operational environment to ensure network availability, performance, and security. The specialist monitors network infrastructure and services, investigates alerts and incidents, performs initial troubleshooting and root cause analysis, and escalates issues to appropriate engineering teams.

Requirements

Network and Service Monitoring

• Continuously monitor network infrastructure, applications, and services to ensure system availability and performance.


• Monitor alerts generated by enterprise monitoring platforms and respond to operational events.


• Track network performance metrics and identify anomalies or potential service disruptions.


• Monitor enterprise infrastructure including routers, switches, firewalls, load balancers, and WAN circuits.

Incident Response and Troubleshooting

• Investigate alerts related to network outages, service degradation, and security events.


• Perform initial triage and root cause analysis of incidents affecting network or application services.


• Troubleshoot connectivity issues and coordinate resolution with network engineering, security, and application teams.


• Escalate critical incidents to appropriate support teams based on severity and impact.

Network Infrastructure Support

• Diagnose issues related to enterprise networking equipment including routers, switches, firewalls, and load balancers.


• Assist with configuration updates and operational changes under established change management processes.


• Utilize packet capture and network diagnostic tools to troubleshoot network anomalies.

Incident Documentation and Reporting

• Document incidents, troubleshooting actions, and resolution steps within the IT service management (ITSM) system.


• Maintain detailed incident logs and operational reports for network and infrastructure events.


• Provide updates to stakeholders regarding incident status, impact, and resolution timelines.

Operational Monitoring and Alert Management

• Monitor enterprise systems for health metrics including:


• Memory usage


• System alerts and alarms

Investigate monitoring alerts and perform operational response procedures.

Requirements

• Public Trust


• Minimum 10 years of experience supporting network operations, IT infrastructure monitoring, or incident response, with 8 years of experience providing IT technical support, performing network/service monitoring, and using ticketing system


• Experience working in enterprise IT environments supporting network or infrastructure operations.