MongoDB Database Support Engineer (Remote)

Percona; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work hours

Paid time off programs

Remote office equipment provided

Career development funds

Connectivity allowances

Equity incentive plan

The Percona Adventure Team

Work-from-Anywhere

FlowDays

FryDays

Overall flexibility

PAVE volunteering program

Women Transforming Technology

Job summary

Percona seeks a MongoDB Engineer to join our remote-first, globally distributed team. You will deliver premier technical support for MongoDB, tackle complex deployments, and help shape our open source strategy and content.

You will mentor peers, blog, collaborate across departments, and influence product direction while communicating with customers in English and traveling occasionally for meetings and events.

Qualifications

• Excellent knowledge of both RDBMS and MongoDB, including configuration and best practices.
• Schema design, performance tuning, query optimization, and index tuning.
• Backup solutions and replica set/sharding topologies.
• Linux administration experience.
• Knowledge of virtualization (VMWare, Docker, Kubernetes) and cloud providers (AWS, Google Cloud, DigitalOcean, Azure).
• Ability to troubleshoot methodically and think outside the box to resolve complex issues.
• Willingness to travel for occasional team meetings and customer visits.
• Experience working with customers in English.
• MongoDB University courses completed.

Responsibilities

• Provide frontline technical support for MongoDB, resolving complex issues for demanding deployments.
• Mentor fellow engineers, contribute to blogging and support content creation, and collaborate with other departments.
• Support product strategy by sharing insights from customer experiences and field issues.

Skills

MongoDB

RDBMS knowledge

Linux

Docker/Kubernetes

Cloud platforms

Troubleshooting

Travel readiness

English communication

MongoDB University courses

Tools

Nagios

Percona Monitoring Plugins

Ansible

Puppet

Chef

Percona Toolkit

Python

Go

MySQL

Job description

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for you.

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

What Have You Done:

• Excellent knowledge of both RDBMS's and MongoDB, including:

• All aspects of configuration and best practices.

• Schema design, performance tuning, query optimization, & index tuning.

• Backup solutions.

• Replica set and sharding topologies.

• Engine selection and usage.

• Detailed understanding of monitoring requirements.

• Demonstrable experience of administering Linux based systems.

• Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes

• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)

• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.

• Enthused to expand your skill set with new technologies as the industry continues to evolve

• Availability to travel for the occasional team meeting, conference and customer visit

• Experience working with customers in English

• Completed MongoDB University courses

What Will Make You Stand Out:

• Percona Backup for MongoDB

• Experience with MongoDB Atlas

• Postgres DBA troubleshooting (basic level or higher)

• Nagios, Percona Monitoring Plugins and other monitoring tools.

• Configuration management solutions such as Ansible, Puppet or Chef.

• Percona Toolkit suite.

• Writing Python and golang is preferred

• Hands on experience of MySQL (Minimum 2+ years).

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

• flexible work hours
• various paid time off programs
• all your equipment for your remote office
• funds for career development (external training, certifications, conferences)
• ongoing connectivity allowances
• the opportunity to participate in our equity incentive plan
• The Percona Adventure Team
• Work-from-Anywhere
• FlowDays
• FryDays
• overall flexibility
• PAVE volunteering program
• Women Transforming Technology