MongoDB Database Support Engineer (AMERICAS - Remote)

Percona; United States; Remote; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Equipment for remote office

Career development funds

Connectivity allowances

Equity incentive plan

Flexible hours

Paid time off

Job summary

Percona is seeking a MongoDB Engineer to join our remote-first, globally distributed team. You will be the frontline for MongoDB expertise, helping customers tackle complex deployments and performance challenges.

You will guide best practices, contribute content for the knowledge base, and collaborate with engineering and product teams to improve open source database tooling. Travel for team meetups and events may be required.

Qualifications

• Strong experience administering MongoDB deployments and troubleshooting complex issues.
• Experience supporting customers with demanding production workloads.
• Good understanding of replication, sharding, and backup strategies.

Responsibilities

• Provide frontline professional MongoDB technical support to customers.
• Resolve complex production issues and guide customer success.
• Contribute to support content, blogs, and knowledge base.
• Collaborate with cross‑functional teams to influence product strategy.
• Travel to customer meetings or conferences occasionally.

Skills

MongoDB administration

Linux administration

Customer support

Problem solving

English proficiency

Education

MongoDB University courses

Tools

Docker

Kubernetes

VMware

Ansible

Puppet

Job description

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for you.

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

What Have You Done

• Excellent knowledge of both RDBMS's and MongoDB, including:
• All aspects of configuration and best practices.
• Schema design, performance tuning, query optimization, & index tuning.
• Backup solutions.
• Replica set and sharding topologies.
• Engine selection and usage.
• Detailed understanding of monitoring requirements.
• Demonstrable experience of administering Linux based systems.
• Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference and customer visit
• Experience working with customers in English
• Completed MongoDB University courses

What Will Make You Stand Out

• Percona Backup for MongoDB
• Experience with MongoDB Atlas
• Postgres DBA troubleshooting (basic level or higher)
• Nagios, Percona Monitoring Plugins and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet or Chef.
• Percona Toolkit suite.
• Writing Python and golang is preferred
• Hands on experience of MySQL (Minimum 2+ years).

Why Percona

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.