Monetization Ops Analyst — Remote & Process Impact

United States Digital Space LLC; Seattle (WA); Hybrid; USD 152,000 - 199,000; Full time

Benefits offered by this job

Equity

Sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

United States Digital Space LLC is seeking a billing and onboarding specialist to develop scalable processes for complex customer agreements and to ensure smooth onboarding for new and existing users.

The role requires a Bachelor's degree in Finance, Business, Information Management, or related field, plus 4 years of client-facing experience in customer success, consulting, or financial services. 50% international travel possible.

Qualifications

• Bachelor's degree in Finance, Business, Information Management, or related field.
• 4 years of client-facing experience in customer success, consulting, or related roles.
• Experience in payment industry, lifecycle onboarding, and contract reviews.
• Proficient with SQL, Excel and data visualization tools (Tableau/Hubble).
• Ability to influence decisions and present high-quality analyses.

Responsibilities

• Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
• Build scalable and auditable onboarding processes for new and existing users.
• Onboard sold customer contracts into billing systems.
• Work with legal contracts with strong attention to detail.
• Partner with internal teams to improve contract reviews and adapt to changing requirements.
• Collaborate with account managers to resolve onboarding, billing, and collection inquiries.
• Advocate for the customer to internal stakeholders.
• Share system feedback to Sales, Product, Engineering, Support and Legal to drive improvements.
• Help scope, build, and deliver continuous process improvements for operations.

Skills

Client-facing experience

Project management

Data Modeling

Forecast Modeling

Data visualization

Dashboard Design

PowerPoint

Presentation skills

Influencing stakeholders

Digital workflow design

SQL

Excel

Tableau

Hubble

Education

Bachelor's degree in Finance, Business, Information Management, or related field

Tools

SQL

Tableau

Hubble

Excel

GSuite

PowerPoint

Job description

United States Digital Space LLC is seeking a billing and onboarding specialist to develop scalable processes for complex customer agreements and to ensure smooth onboarding for new and existing users.

The role requires a Bachelor's degree in Finance, Business, Information Management, or related field, plus 4 years of client-facing experience in customer success, consulting, or financial services. 50% international travel possible.