Mon-Fri Auto Service Advisor | No Saturdays

Tri County Ford Mercury Inc; Buckner (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(K)

mon-fri NO SATURDAYS

Job summary

Tri County Ford Mercury Inc is seeking a Service Advisor to greet customers, capture vehicle information, and assess needs. You will prepare estimates, report symptoms, and recommend maintenance based on age and mileage, while updating customers on progress throughout the day.

The role emphasizes customer service excellence, clear communication, and a long‑term career with a growing automotive team. Ford dealership background is a plus, and a friendly, energetic personality is valued.

Qualifications

• Broad knowledge of automobiles and basic automotive terminology.
• Strong customer service and communication skills.
• Ability to identify problems quickly and clearly communicate findings.
• Proficiency with common computer systems and office software.
• Positive, friendly attitude and professional integrity.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report symptoms as described by the customer and analyze needs.
• Determine and recommend maintenance based on vehicle age, mileage, and history.
• Prepare accurate cost estimates for labor and parts.
• Establish follow-up times and monitor daily progress of vehicles.
• Explain completed work and charges to customers; ensure invoices match work performed.

Skills

Customer service orientation

Problem identification

Knowledge of automobiles

Computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Tri County Ford Mercury Inc is seeking a Service Advisor to greet customers, capture vehicle information, and assess needs. You will prepare estimates, report symptoms, and recommend maintenance based on age and mileage, while updating customers on progress throughout the day.

The role emphasizes customer service excellence, clear communication, and a long‑term career with a growing automotive team. Ford dealership background is a plus, and a friendly, energetic personality is valued.