Molecular Diagnostics Support Engineer

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and 401(k) matching

Paid time off

Long Term Incentive Plan

Job summary

GenMark is seeking a Customer Technical Support Specialist 2 to provide direct and indirect support for GenMark products. You will handle phone and remote access support, investigate and trend complaints, and train customers and internal staff.

The role requires strong communication and problem-solving skills and a willingness to assist with special projects. The position emphasizes quality, teamwork, and knowledge expansion across GenMark’s product lines.

Qualifications

• Associates degree (or equivalent military training) required.
• 1–2 years of experience preferred.
• Ability to gain knowledge of all GenMark products in the business area.
• Ability to use MS Office, SFDC, SAP and Acrobat.

Responsibilities

• Provide technical expertise and support to customers by phone, email and remote access.
• Assist sales, molecular application specialists and marketing with technical needs.
• Handle customer complaints: log, investigate, resolve and trend.
• Report field product performance metrics to enable continuous improvement.
• Answer calls and troubleshoot after hours and on weekends.
• Help develop and implement new product support plans for successful launches.

Skills

Communication skills

Customer service

Troubleshooting

Technical knowledge

Education

Associates degree / military training

B.S. in Biochemistry / Microbiology / Molecular Biology or related

M.S. degree is a plus

Tools

MS Office

SFDC

SAP

Acrobat

Job description

GenMark is seeking a Customer Technical Support Specialist 2 to provide direct and indirect support for GenMark products. You will handle phone and remote access support, investigate and trend complaints, and train customers and internal staff.

The role requires strong communication and problem-solving skills and a willingness to assist with special projects. The position emphasizes quality, teamwork, and knowledge expansion across GenMark’s product lines.