Mokara | Valet Attendant ONC

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Mokara Hotel & Spa, part of Omni Hotels & Resorts, on San Antonio's Riverwalk, invites you to join our guest-focused team as a Valet Attendant. Greet guests, park and retrieve vehicles safely, and uphold our standards of service.

As part of a world-class property, you will be relied upon to maintain safety, assist guests with directions, and work closely with guest services. The role requires 21+, TX license, and cash-handling ability.

Qualifications

• Must be 21 years of age.
• Must have valid TX driver license and clean driving record.
• Experience in cash handling is preferred.
• Excellent communication and customer-service skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Greet guests and provide a warm welcome or farewell.
• Park and retrieve guest vehicles safely and promptly.
• Inspect vehicles for damage and report issues.
• Provide luggage assistance and directions as needed.
• Ensure accurate car tickets for billing.
• Follow safety guidelines and wear PPE.
• Maintain garage cleanliness and report hazards.
• Perform cash handling and card transactions when required.
• Perform other duties to support hotel operations.
• Greet all guests in a courteous, professional manner.

Skills

Customer service

Cash handling

Communication skills

Valid TX Driver License

Clean driving record

Fast-paced environment

Job description

Mokara Hotel & Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers.

Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Valet Attendant

Overview

To greet guests in a friendly and professional manner; park and return guests vehicles promptly, courteously, and safely.

Responsibilities

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner; offer a warm welcome to our hotel or bid a fond farewell by thanking them for staying with us.
• Inspect guest cars for visible exterior or interior damage; notify supervisor immediately.
• Park or retrieve guest cars in a prompt manner adhering to safety standards (driving slowly, blowing horn when approaching ramps, no cell phone usage, no usage of car audio).
• Ensure all guests receive car tickets to identify their vehicle and for correct billing.
• Offer assistance including luggage or providing directions such as to hotel lobby. Communicate to Guest Services specific guests needs.
• Follow procedures when utilizing hotel equipment (man lift, etc.).
• Always follow Safe and Clean guidelines such as wearing face masks and social distancing measures.
• Monitor garage area for safety conditions such as water spills, oil slicks, suspicious activity etc. Contact the Loss Prevention department if necessary.
• Report any accidents involving guests' vehicles immediately to supervisor, Director of Rooms and Loss Prevention. Ensure guest is notified of damage prior to their departure.
• Maintain cleanliness of garage area such as keeping area clear of litter and notifying housekeeping of overflowing trashcans.
• Complete parking garage forms.
• Perform cash handling and credit card procedures when necessary.
• Perform any other duties related to the successful operations of the department as requested by management.
• Greet all guests is a courteous, friendly and professional manner.

Qualifications

• Must be 21 years of age
• Must have no more than 1 motor vehicle violation in the last recent 2 years
• Must have a valid TX Driver License
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.
• Prior cash handling experience preferred.
• Excellent driving record.
• Ability to drive vehicles with automatic and with manual transmission.
• Strong customer service skills.Ability to understand and speak basic English in order to communicate with guests and co-workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.