Mokara Spa | Attendant

Omni Hotels & Resorts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria access

Job summary

Omni Dallas Hotel in downtown Dallas is seeking a Spa Attendant to uphold high standards of service in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction.

You will welcome guests, assist with Tours and spa software basics, maintain pristine locker rooms and pools, and provide personal attention to ensure a pleasant visit. Must be able to work flexible hours including nights, weekends, and holidays.

Qualifications

• Customer service oriented with a focus on guest experience.
• Ability to multi-task and stay organized in a fast-paced hotel environment.
• Excellent written and verbal communication in English.
• Willingness to work flexible hours including nights, weekends and holidays.
• Must maintain a professional appearance and hygiene.

Responsibilities

• Welcome, check-in and familiarize guests with locker room and facilities.
• Provide information about Spa operations to guests.
• Maintain cleanliness and organization of locker rooms, showers, lounges, and related areas.
• Keep indoor pool, changing rooms and fitness studio clean and orderly.
• Assist with reception desk duties and spa software basics as needed.
• Ensure a pleasant visit for each guest and provide personal attention.
• Maintain professional appearance and cooperate with coworkers.
• Attend required trainings and meetings.

Skills

Customer service

Multi-tasking

Attention to detail

Organizational skills

Communication in English

Flexibility

Job description

Omni Dallas Hotel
Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview:

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction.

Responsibilities:

• To welcome, check-in and familiarize all guests and members with the locker room and facilities.
• To be a source of information for guests with regards to Spa operations.
• To maintain to highest standards of cleanliness, neatness and organization; the entire locker room areas, including but not limited to showers, vanity area, lockers, toilets, sinks, counter tops, mirrors, floors, the lounges, including refreshment tables(s); in order to ensure personal service in a hygienic and immaculate environment.
• To maintain to highest standards of cleanliness, neatness and organization; the indoor pool, changing rooms and fitness studio as stated above for the Spa locker room areas.
• To be cross-trained in some of the reception desk duties such as conduction tours, understanding the spa software, etc.
• To provide personal attention and ensure a pleasant visit for each guest.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Dallas Hotel standards.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications:

• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.