Modern Retail Implementation Specialist

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Georgia (VT); Remote; USD 75,000 - 80,000; Full time

Job summary

An established industry player is seeking a Modern Retail Implementation Specialist to lead the onboarding of dealer partners for a cutting-edge digital retail platform. This fully remote role involves collaborating with sales and training teams to ensure seamless transitions from sale to launch. You will manage dealer expectations, oversee data coordination, and conduct quality assessments, all while fostering a culture of innovation. Join a dynamic team dedicated to enhancing dealer satisfaction and driving operational efficiency in the automotive sector. If you're passionate about leveraging technology to improve business processes, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Medical benefits

Dental benefits

Vision benefits

Qualifications

• Ability to lead process development in startup environments.
• Experience with SaaS tools and APIs to enhance operations.

Responsibilities

• Oversee onboarding for CDK Digital Retail dealer partners.
• Serve as primary contact for dealer communications during implementation.
• Conduct quality assessments of the implementation process.

Skills

Leadership in process development

SaaS tools management

API and web services experience

Multitasking in fast-paced environments

Strong communication skills

Customer-first approach

Education

Experience in operations and automotive

Understanding of automotive retail transactions

Tools

SaaS platforms

Job description

Modern Retail Implementation Specialist page is loaded

Modern Retail Implementation Specialist

Apply locations Remote, GA, USA time type Full time posted on Posted 3 Days Ago job requisition id JR7261

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities.

Position Summary

The Modern Retail Implementation Specialist is responsible for overseeing the onboarding process for newly contracted CDK Digital Retail (formerly Roadster) and Modern Retail dealer partners. In collaboration with Roadster’s sales, training and engineering teams, you will ensure a smooth and timely transition from sale to launch, including managing dealer expectations and addressing all customization requests. The position is fully remote, and the Implementation team is staffed across the US.

Responsibilities

1. Implementation and Configuration: Set up, configure, and integrate third-party vendor information into Modern Retail products. Coordinate required trainings with the training team. Manage all implementation progress and deadlines.

2. Dealer Communication: Serve as the primary point of contact for all dealer communications during the implementation process.

3. Data Coordination: Collaborate closely with dealer partners to gather necessary data feeds, product information, and customization settings such as markup rates, delivery radius settings, and product pricing.

4. Transition Management: In conjunction with the Sales Team, ensure a smooth handoff from the implementation stage to the training lead.

5. Quality Assessment: Conduct thorough Quality Assessments of the implementation process to verify pricing, inventory levels, dealer website integration, F&I product accuracy, and financial product accuracy.

6. Process Documentation: Regularly update and maintain documentation for implementation processes, ensuring clarity and accuracy for all team members, which supports consistency and quality.

7. Innovative Thinking: Encourage a culture of innovation and continuous improvement, suggesting and implementing new processes or tools that increase efficiency or enhance dealer satisfaction.

Qualifications

1. Ability to lead the development and implementation of new processes and teams in a startup or early-stage environment.

2. Proven experience to drive the scaling of operations from a local level and successfully replicate them in additional regions.

3. Utilize and manage software-as-a-service (SaaS) tools to streamline operations and improve efficiency.

4. Experience with APIs, web services, and data feeds.

5. Effectively multitask and maintain composure in a fast-paced environment focusing on details.

6. Exhibit strong communication and organizational skills to manage cross-functional tasks.

7. Prioritize a customer-first approach in every decision and process.

8. Focus on building scalable processes with long-term growth in mind.

Preferred Qualifications

1. 2-5 years of combined operations and automotive experience.

2. Thorough knowledge of automotive retail transactions, including financing, leasing, service and protection plan offerings, and trade-in valuations.

Salary Range: $75,000 to $80,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

1. Paid Time Off (PTO)

2. 401K Matching Program

3. Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.