Implementation Client Consultant

Paylocity; United States; Remote; USD 53,000 - 100,000; Full time

Job summary

A leading company in cloud-based HR and payroll software solutions is seeking an Implementation Client Consultant. This fully remote role involves managing the implementation experience for complex clients, ensuring effective use of Paylocity products, and supporting client retention efforts. The ideal candidate has a Bachelor's degree and at least 5 years of relevant experience, with strong project management skills and the ability to lead client training sessions.

Benefits

Medical, dental, vision, life, and disability insurance

401(k) match

Career development opportunities

Qualifications

• 5 years of experience in payroll, benefits, or as a payroll/HR/Benefits Administrator.
• Successful experience in escalations and at-risk client retention efforts.
• Ability to present HR data effectively.

Responsibilities

• Responsible for a seamless onboarding experience for complex clients.
• Assist in prospective client efforts to understand client needs.
• Facilitate training efforts and first payroll support.

Skills

Project Management

SQL

MS Access

Excel

Leadership

Education

Bachelor’s degree

Job description

All Jobs > Implementation Client Consultant

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

Has full responsibility for the Implementation Experience of Paylocity’s largest, most complex clients as the subject matter expert. Effectively and efficiently deploy Paylocity software to our customers working as a key member of the Implementation team and support customers during Implementation primarily onsite at the client location, with remote capabilities. Areas of focus include teaching our Client Admins/End Users how to effectively utilize and administer their Paylocity products and applications and guide clients/end users through first payroll process. In addition, responsible for a key piece of large client retention efforts as well as prospect activity.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for a seamless onboarding experience for complex clients and their extended organization while onsite – potential to be in front of large groups of individuals (supervisors or end users) and responsible for an effective adoption of PCTY products
• Assist in prospective client efforts – both virtual and on site - to understand client needs and deliver solutions with industry leading customer service
• Ability to manage each client’s onsite visit – creating/executing agenda specific to client needs, making discretionary decisions where applicable and following up to ensure success
• Lead onsite planning to include in depth, stakeholder huddles to determine client temperature, needs for the visit, and logistical planning
• Support the Implementation Consultant/Project Manager in setup and maintenance of clients in Implementation as needed, typically during high volume and non-travel periods
• Use a project management and consultative approach to promote an integrated implementation across all products
• Facilitate the entry of previous payroll provider data
• Maintain SME level knowledge of Paylocity products and partnerships to ensure clients and their end users realize maximum benefit of our system – main products supported include HR and Payroll, Time and Labor, and Paylocity’s HR Product Suite
• Facilitate training efforts, first payroll support, and recovery and retention efforts on site with new and existing clients of Paylocity
• Identify and document potential improvements to Paylocity procedures such as training, documentation and system enhancements to increase client and employee retention and satisfaction
• Creating and deliver instructional content as applicable for the client and their end users
• Attend key milestones within Implementation process for clients within the onsite pipeline
• Mentor and coach peers – assist with onboarding of new consultants
• Travel up to 50% required. Occasional travel on weekends.
• All other duties as assigned

Education and Experience

• Bachelor’s degree or an equivalent combination of education and experience in a client facing role
• Minimum 5 years of experience in payroll, benefits or as a payroll/HR/Benefits Administrator
• Project Management Experience
• Successful experience in escalations and at-risk client retention efforts
• Proficient in SQL, MS Access or Excel
• Ability to present HR data effectively
• Possesses strong leadership ability
• Physical requirements
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $53,800 - $100,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.