Model N-Flex Support Consultant

Veriipro; Richardson (TX); Hybrid; USD 120,000 - 165,000; Full time

Job summary

Veriipro is seeking an experienced Model N-Flex Support Consultant with strong Life Sciences / Pharmaceutical domain expertise. The ideal candidate will own hands-on work with Model N-Flex Medicaid module, and support Government Pricing, Marketing, Pricing & Contracting, and GTN processes in a global delivery model.

You will provide application support and maintenance, troubleshoot Medicaid and other modules, coordinate with onsite and offshore teams, manage incidents and changes in

Qualifications

• Hands-on experience with Model N-Flex.
• Strong experience in the Life Sciences / Pharmaceutical domain.
• Mandatory experience with the Model N Medicaid module.
• Knowledge of Government Pricing and Marketing modules.
• Strong understanding of Pricing & Contracting.
• Experience in application support and production support.
• Understanding of Gross‑to‑Net (GTN) processes.
• Knowledge of pharmaceutical commercial operations.

Responsibilities

• Provide application support and maintenance for Model N‑Flex applications in the Life Sciences / Pharma domain.
• Support and troubleshoot Model N‑Flex Medicaid and other functional modules.
• Work on Government Pricing, Medicaid, Marketing, and Pricing & Contracting functionalities.
• Support pharmaceutical pricing, rebates, chargebacks, and Gross‑to‑Net (GTN) processes.
• Analyze and resolve application issues, incidents, and service requests.
• Coordinate with business stakeholders and technical teams to ensure timely issue resolution.
• Understand and support interfaces and integrations involving ETL processes and APIs.
• Manage incidents, changes, and service requests using Jira, ServiceNow, and ALM.
• Support application enhancements, testing, and production releases.
• Coordinate with onsite and offshore teams in a global delivery model.
• Maintain functional and technical documentation.

Skills

Model N-Flex

Life Sciences domain

Model N Medicaid module

Government Pricing

Marketing modules

Pricing & Contracting

GTN processes

Pharma commercial operations

Job description

We are looking for an experienced Model N-Flex Support Consultant with strong expertise in the Life Sciences / Pharmaceutical domain. The ideal candidate must have hands‑on experience with Model N‑Flex, particularly the Medicaid module, along with strong knowledge of Government Pricing, Marketing, Pricing & Contracting, and pharmaceutical commercial operations.

Key Responsibilities

• Provide application support and maintenance for Model N‑Flex applications in the Life Sciences / Pharma domain.
• Support and troubleshoot Model N‑Flex Medicaid and other functional modules.
• Work on Government Pricing, Medicaid, Marketing, and Pricing & Contracting functionalities.
• Support pharmaceutical pricing, rebates, chargebacks, and Gross‑to‑Net (GTN) processes.
• Analyze and resolve application issues, incidents, and service requests.
• Coordinate with business stakeholders and technical teams to ensure timely issue resolution.
• Understand and support interfaces and integrations involving ETL processes and APIs.
• Manage incidents, changes, and service requests using Jira, ServiceNow, and ALM.
• Support application enhancements, testing, and production releases.
• Coordinate with onsite and offshore teams in a global delivery model.
• Maintain functional and technical documentation.

Must-Have Skills

• Hands‑on experience with Model N‑Flex.
• Strong experience in the Life Sciences / Pharmaceutical domain.
• Mandatory experience with the Model N Medicaid module.
• Knowledge of Government Pricing and Marketing modules.
• Strong understanding of Pricing & Contracting.
• Experience in application support and production support.
• Understanding of Gross‑to‑Net (GTN) processes.
• Knowledge of pharmaceutical commercial operations.

Required Experience & Qualifications

• 8–10 years of relevant experience; approximately 10 years preferred.
• Strong IT experience in the Life Sciences / Pharma domain.
• Hands‑on Model N‑Flex experience, especially Medicaid.
• Strong communication and client‑facing skills.
• Ability to work in a hybrid environment and coordinate with global onsite‑offshore teams.
• Strong analytical and problem‑solving abilities.
• Certifications are not mandatory.