Model Home Sales Assistant – Training & Growth

Sekisui House U.S., Inc.; Carlsbad (CA); On-site; USD 175,000 - 250,000; Full time

Benefits offered by this job

Health & wellness

401(k) retirement plan

Vacation & paid holidays

Life insurance

Disability coverage

Employee discounts

Job summary

The Sekisui House U.S. team is a proud builder of SHAWOOD and other brands, promoting a collaborative culture with a focus on professionalism and work-life balance.

This role supports community sales operations through customer engagement, CRM data upkeep, and active administration to deliver a welcoming buyer experience. Gaining exposure to homebuilding processes, model homes, and mortgage collaboration, you will learn products and sales workflows while assisting with tours, events, and daily

Qualifications

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.
• Bachelor’s degree OR an equivalent combination of education and experience.
• Experience in retail sales, customer service, hospitality, or administrative support roles.
• Exposure to CRM systems or customer-tracking tools.
• General understanding of real estate or homebuilding concepts is helpful but not required.

Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Conduct follow-up with prospects with the guidance of sales team members.
• Learn and understand local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work closely with mortgage team to learn the mortgage process, to provide customers with a seamless experience.
• Perform additional duties as assigned to support day-to-day operations and team objectives.

Skills

Customer service

Communication

CRM familiarity

Administrative support

Teamwork

Sales process

Data entry

Event support

Mortgage process basics

Education

High school diploma or equivalent

Bachelor’s degree OR equivalent

Tools

CRM systems

Job description

The Sekisui House U.S. team is a proud builder of SHAWOOD and other brands, promoting a collaborative culture with a focus on professionalism and work-life balance.

This role supports community sales operations through customer engagement, CRM data upkeep, and active administration to deliver a welcoming buyer experience. Gaining exposure to homebuilding processes, model homes, and mortgage collaboration, you will learn products and sales workflows while assisting with tours, events, and daily