Model Beverage Server (Part-Time)

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonuses

Paid time off according to policy

Job summary

Hollywood Gaming Mahoning Valley Race Course is seeking dedicated team members to provide exceptional beverage service while ensuring compliance with guidelines. Ideal candidates will possess a high school diploma and a strong work ethic.

Responsibilities include monitoring guest consumption of alcohol, providing personalized service, and maintaining a clean workspace. A positive attitude and willingness to learn are essential for success.

Join our fast-paced environment where fun and growth are prioritized!

Qualifications

• Must present a well-groomed appearance.
• Able to respond to visual and oral cues.
• Ability to read and communicate in English.

Responsibilities

• Monitors guest consumption of alcohol and intervenes as needed.
• Provides fast and professional beverage service to guests.
• Handles money and operates cash register or POS system.

Skills

Positive attitude

Ability to learn tray service

Fast, friendly, professional service

Problem-solving skills

Good communication skills

Education

High School diploma or equivalent

Job description

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Promotes events and programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Providing fast, friendly, professional beverage service to guests; carries full trays on every round.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.
• Providing service of complimentary beverages including soda, coffee and water.
• Handling money according to procedure.
• Operating a cash register or POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Knowing and promoting current events and programs and can give guests directions to all area.
• Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Qualifications

• Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Know or is able to learn tray service, cocktail ingredients. Possess and demonstrate a positive attitude, and a willingness to learn and have the ability to follow instruction and direction.
• Must be able to respond to visual and oral cues.
• Providing fast, friendly, professional service to racino guests, beverage servers and bartenders.
• Resolve customer service issues as quickly and efficiently as possible while maintaining company policy.
• Must present a well‑groomed appearance.
• Other duties, as needed.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Education and Experience

High School diploma; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second‑hand tobacco smoke.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Starting Salary

$5.61