Banquet Server

PENN Entertainment, Inc.; Austintown (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a motivated hospitality team member to deliver exceptional service in a fast-paced environment at Hollywood Gaming Mahoning Valley in Ohio. You will help with setup, service, and cleanup, ensuring customers enjoy a clean and welcoming space.

Applicants should have a high school diploma or equivalent, plus some food service experience. The role emphasizes strong interpersonal skills, English fluency, and the ability to work collaboratively with staff during

Qualifications

• High school diploma or equivalent required.
• Six months experience in food service preferred.
• Knowledgeable about food and alcoholic beverages.

Responsibilities

• Provide stellar customer service to internal and external customers.
• Interact with guests and coworkers in a positive, professional manner.
• Set up, stock, and service assigned area; clean and reset tables.
• Transport dirty dishes and linens to dish area.
• Monitor and replenish stock in assigned area.
• Refill beverages and assist with orders at tables.
• Maintain cleanliness and sanitation per policy.
• Collaborate with culinary team and servers to meet business needs.
• Ensure equipment is cleaned and sanitized.
• Adhere to sanitation and safety requirements.

Skills

Customer service

Interpersonal skills

English fluency

Education

High school diploma or equivalent

Job description

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

• Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.
• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Providing stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service
• Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner
• Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables
• Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area
• Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion
• Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed
• Making coffee or tea as needed
• Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station
• Partnering with culinary team and servers to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction
• Cleaning and sanitizing all equipment in proper fashion.
• Accountable for meeting or exceeding all State and company sanitation requirements.
• Adhering to regulatory, safety, departmental and company policies
• Supporting safety and accident prevention programs.
• Presenting oneself as a credit to Company and encourages others to do the same
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Six months experience in food service preferred
• Knowledgeable of food and alcoholic beverages
• Must possess excellent interpersonal skills
• Good oral and written communication skills, must be fluent and literate in English
• Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in a fast-paced environment
• Able to stand and walk for entire shift
• Must be able to lift trays of food above shoulder level for a distance of up to fifty yards
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing high noise levels and bright lights
• Teamwork - ability to work collaboratively within the outlet for effective day to day operations
• Compliance with all regulatory, governmental, and safety requirements
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
• Knowledge of and compliance with department, property and company policies and procedures
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas