Mobility Tech Support Specialist

KI MOBILITY; Stevens Point (WI); On-site; USD 38,000 - 78,000; Full time

Job summary

Ki Mobility in Stevens Point, WI seeks a Service Technician to serve as the primary technical resource for customers, handling inquiries about wheelchair adjustments, installations, troubleshooting, and product functionality. The role involves documenting interactions, managing a call center queue, and collaborating across departments to deliver effective solutions.

Responsibilities include providing professional support via email, phone, and video conferencing, resolving complaints by

Qualifications

• Experience reading and interpreting parts diagrams.
• Experience assembling Ki Mobility products or similar complex/custom products.
• Basic level experience with Microsoft Office programs and other enterprise software.

Responsibilities

• Provide professional technical support via email, phone, and video conferencing for mobility products.
• Document customer interactions and complaints in software systems.
• Manage call center queue and maintain high customer service standards.
• Coordinate with sales and production departments to resolve issues.
• Identify root causes and collaborate with leadership to ensure timely resolution.
• Contribute feedback on resources, training, and Parts Manual accuracy.
• Continue learning Ki Mobility products to assist customers accurately.
• Follow safety requirements and maintain a clean work environment.
• Perform additional duties as assigned.

Skills

Wheelchair assembly

Parts diagrams

Customer service

Call center management

Microsoft Office

Tools

Microsoft Office

Proprietary software

Job description

Ki Mobility in Stevens Point, WI seeks a Service Technician to serve as the primary technical resource for customers, handling inquiries about wheelchair adjustments, installations, troubleshooting, and product functionality. The role involves documenting interactions, managing a call center queue, and collaborating across departments to deliver effective solutions.

Responsibilities include providing professional support via email, phone, and video conferencing, resolving complaints by