Mobility Equipment Tech & Customer Advisor

Lean Shared Services, LLC; Gilbert (AZ); On-site; USD 17,000 - 32,000; Full time

Benefits offered by this job

Access to Earned Pay On-Demand

Pay Cards

Paid Sick Leave (up to 40 hours annual

Paid Holidays

Job summary

Mobility City is seeking a Showroom Customer Service & Mobility Equipment Technician to blend hands-on repair work with exceptional customer service. The role involves diagnosing and repairing mobility products, demonstrating features, and guiding customers in product selection.

You will install and test equipment at customer locations, educate users on operation and safety, and support showroom sales while maintaining high safety and quality standards.

Qualifications

• High school diploma or equivalent required.
• Technical certifications in related fields are beneficial.
• Experience with mobility equipment servicing or repairs is a plus.

Responsibilities

• Perform diagnostics, repairs, and routine maintenance on mobility products such as scooters, wheelchairs, lift chairs, and ramps.
• Educate customers on product features, operation, and proper use to ensure informed decisions.
• Assist customers with purchases, processing payments, returns, and exchanges.
• Update inventory levels and ensure product availability; maintain displays and showroom readiness.
• Complete service records, provide quotes, and document interactions in the CRM system.
• Install and test mobility equipment at customer locations; provide hands-on training.
• Maintain a clean, safe, and organized workspace and company vehicle.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Diagnostic tools

Customer service

Communication skills

Product recommendations

Attention to detail

Time management

Team collaboration

Education

High school diploma

Technical certifications helpful

Tools

Diagnostic tools

Repair equipment

CRM systems

Job description

Mobility City is seeking a Showroom Customer Service & Mobility Equipment Technician to blend hands-on repair work with exceptional customer service. The role involves diagnosing and repairing mobility products, demonstrating features, and guiding customers in product selection.

You will install and test equipment at customer locations, educate users on operation and safety, and support showroom sales while maintaining high safety and quality standards.