Mobility Device Tech Support Specialist

Harmar; Sarasota (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Harmar Mobility is seeking a customer-support focused professional to provide technical assistance for mobility lifts and related products. You will support external dealers, distributors, and end users with product repair guidance and training, via phone and in-person sessions.

This role may require travel to provide additional field support, and involves collaborating with product development teams to address serviceability concerns.

Qualifications

• Experience delivering customer support and technical assistance.
• Ability to troubleshoot electro-mechanical systems and interpret schematics.
• Strong written and verbal communication; capable of prioritizing multiple tasks.

Responsibilities

• Provide advanced technical support to dealers, distributors and end users for Harmar products.
• Conduct phone support and training sessions on product repair and service issues.
• Travel to customer sites as needed to provide field support and field service.

Skills

Customer service

Technical troubleshooting

Electro-mechanical tech

Communication skills

Project prioritization

Schematics reading

Travel (limited)

Job description

Harmar Mobility is seeking a customer-support focused professional to provide technical assistance for mobility lifts and related products. You will support external dealers, distributors, and end users with product repair guidance and training, via phone and in-person sessions.

This role may require travel to provide additional field support, and involves collaborating with product development teams to address serviceability concerns.