Mobility Specialist

Aires; Phoenix (AZ); Remote; USD 40,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen in der Relocation-Branche sucht einen Mobility Specialist, um den Westküstenbereich zu unterstützen. In dieser spannenden Rolle werden Sie Ihre umfangreiche Erfahrung im Kundenservice nutzen, um den gesamten Relocationsprozess für Unternehmensmitarbeiter und deren Familien zu erleichtern. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten geschätzt werden. Das Unternehmen bietet eine umfassende Vergütung und eine Kultur, die auf Karrierewachstum und persönliche Entwicklung ausgerichtet ist. Wenn Sie eine Leidenschaft für Kundenservice haben und anderen helfen möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

401K-Match

Remote-Arbeitsumgebung

Karrierewachstumsmöglichkeiten

Qualifications

• 1-2 Jahre Erfahrung im Kundenservice, idealerweise in der Relocation-Branche.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu verwalten und Richtlinien zu befolgen.

Responsibilities

• Beratung von Transferees zu Politikvorteilen und Koordination von Dienstleistungen.
• Zusammenarbeit mit internen Teams zur genauen und zeitgerechten Lieferung von Dienstleistungen.

Skills

Kundenservice

Administrative Fähigkeiten

MS Office Kenntnisse

Multitasking

Education

High School Diploma/GED

Associate's oder Bachelor's Degree

Tools

Proprietäre Software

MS Office

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility


• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%


• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development


• A comprehensive benefits package, including a 401K match


• Remote work environment for a West Coast based candidate

An excellent career opportunity is currently available for a Mobility Specialist located in California or Arizona to support the Aires West Coast region.

This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.

Position Responsibilities:

• Counsels transferees on policy benefits.


• Coordinates household goods services and family services.


• Counsels and assists transferees with expense submission.


• Collaborates with internal teams to ensure services are delivered accurately and timely.


• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications:

• High School Diploma/GED required; Associate's or Bachelor's degree preferred


• 1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry

Additional Qualifications:

• Excellent customer service and administrative skills


• Computer literacy with MS Office products, and ability to grasp proprietary software


• Demonstrated ability to manage multiple competing tasks


• Ability to follow policies and procedures


• Can-do attitude


• Genuine desire to help others


• Team oriented mindset, with a strong sense of care and urgency


• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability