Mobility Specialist

Aires; Huntington Beach (CA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry leader in relocation management is seeking a Mobility Specialist for its West Coast operations. This role offers a unique opportunity to thrive in a high-growth environment, where your customer service expertise will facilitate the relocation process for corporate transferees and their families. You will be instrumental in guiding clients through policy benefits, coordinating essential services, and ensuring a seamless experience. Join a company that values career growth, offers a comprehensive benefits package, and fosters a remote work environment. If you are passionate about helping others and have a strong sense of teamwork, this position is perfect for you.

Benefits

401K Match

Comprehensive Benefits Package

Remote Work Environment

Career Growth Opportunities

Qualifications

• 1-2 years of customer service experience, preferably in relocation.
• High School Diploma required; higher education preferred.

Responsibilities

• Counsel transferees on policy benefits and coordinate services.
• Assist with expense submissions and collaborate with internal teams.

Skills

Customer Service

Administrative Skills

Multi-tasking

Policy Adherence

Team Collaboration

Education

High School Diploma / GED

Associate's Degree

Bachelor's Degree

Tools

MS Office

Proprietary Software

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Remote work environment for a West Coast based candidate

An excellent career opportunity is currently available for a Mobility Specialist located on the West Coast to support the Aires West Coast region .

This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.

Position Responsibilities :

• Counsels transferees on policy benefits.
• Coordinates household goods services and family services.
• Counsels and assists transferees with expense submission.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications :

• High School Diploma / GED required; Associate's or Bachelor's degree preferred
• 1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry

Additional Qualifications :

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values : Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.