Mobility Programs Coordinator and Client Liaison

DS Bus Lines; Woburn (MA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

TransAction Associates Inc is seeking a Client Services Specialist to support transportation and mobility programs for employers, municipalities, nonprofit transportation management associations, property owners and developers, and other clients.

You will work with the consulting team as the primary point of contact for assigned programs, oversee project implementation, track performance, and develop engagement strategies to improve mobility and sustainability outcomes.

Qualifications

• Bachelor’s degree in communications, marketing, planning, business, public policy, or a related field, or an equivalent combination of education, training, and professional experience.
• 3-5 years of experience in program coordination, project support, marketing, communications, customer service, transportation, planning, consulting, or a related role.
• Strong organizational skills and attention to detail, with experience managing multiple priorities and projects simultaneously.
• Excellent written and verbal communication skills, including clear and effective synthesis of information.

Responsibilities

• Provide administrative and operational support to the consulting team across multiple projects.
• Manage transportation programs for employers, municipalities, property owners, and local transportation partnerships that help people get to work and around their communities more easily, while reducing traffic and expanding transportation choices.
• Draft and distribute newsletters, announcements, and targeted communications.
• Plan and support outreach events, workshops, and promotional activities.
• Coordinate logistics for in-person and virtual events, including scheduling, materials communications, registration, and follow‑up.

Education

Bachelor’s degree in communications, marketing, planning, business, public policy, or a related field, or an equivalent combination of education, training, and professional experience.

Job description

TransAction Associates Inc is seeking a Client Services Specialist to support transportation and mobility programs for employers, municipalities, nonprofit transportation management associations, property owners and developers, and other clients.

You will work with the consulting team as the primary point of contact for assigned programs, oversee project implementation, track performance, and develop engagement strategies to improve mobility and sustainability outcomes.