Mobility Operations Lead - Paratransit & Microtransit

Automatic Data Processing, Inc.; Richmond (VA); On-site; USD 90,000 - 97,000; Full time

Job summary

GRTC seeks an Assistant Director of Transportation – Mobility to lead in-house Microtransit operations and manage CARE Paratransit, CARE On-Demand, and TNC voucher programs. The role supervises Mobility staff, ensures ADA compliance, and collaborates with vendor partners to maintain service quality.

Responsibilities include reviewing performance data, audits, and contracts, developing improvement plans, coordinating with Bus Operations, and guiding training.

Qualifications

• Bachelor’s degree in transportation, public administration, training and development, or a related field preferred. Equivalent experience will be considered.
• Minimum of 3–5 years of experience in public transportation operations, workforce development, or training program management.
• Minimum of 2 years’ experience with contract oversight of paratransit operations.
• Prior supervisory or leadership experience in a transit operations environment strongly preferred.

Responsibilities

• Provide daily operational leadership for in-house Microtransit services, including oversight of service delivery, operator performance, and on-street supervision.
• Supervise the Lead Mobility Supervisor, Mobility Supervisors, and Operators; manage shift assignments, coverage plans, scheduling, and service issue response.
• Oversee onboarding, development, and performance of Mobility team personnel including the Lead Mobility Supervisor and Eligibility Coordinator.
• Monitor performance metrics such as OTP, missed trips, complaints, and safety incidents; implement improvement strategies.
• Lead departmental planning for microtransit expansions, pilots, and service modifications.

Skills

Data analysis

Coaching & mentoring

Communication skills

Problem resolution

Multi-program management

Education

Bachelor's degree in transportation or related field

Tools

Via

Ecolane

Trapeze

Excel

Job description

GRTC seeks an Assistant Director of Transportation – Mobility to lead in-house Microtransit operations and manage CARE Paratransit, CARE On-Demand, and TNC voucher programs. The role supervises Mobility staff, ensures ADA compliance, and collaborates with vendor partners to maintain service quality.

Responsibilities include reviewing performance data, audits, and contracts, developing improvement plans, coordinating with Bus Operations, and guiding training.