Director of Mobility & Microtransit Operations

Ridegrtc; Richmond (VA); On-site; USD 90,000 - 97,000; Full time

Job summary

GRTC seeks an Assistant Director of Transportation – Mobility to lead in-house Microtransit operations and manage CARE Paratransit contracts. This role supervises Mobility Supervisors, Operators, and related staff, ensuring service quality, ADA compliance, and contract adherence across mobility programs.

The position oversees performance data, audits, and coordination with the Bus Operations team, while aligning safety, training, and customer service initiatives with agency goals.

Qualifications

• Bachelor’s degree or equivalent in transportation, public administration, training and development, or related field.
• 3–5 years in public transportation operations, workforce development, or training program management.
• 2+ years with contract oversight of paratransit operations.
• Supervisory or leadership experience in transit operations preferred.

Responsibilities

• Provide daily operational leadership for in-house Microtransit services, including oversight of service delivery and operator performance.
• Oversee CARE Paratransit and CARE On-Demand contract administration and performance monitoring.
• Lead training, SOP implementation, and quality assurance across mobility services.
• Ensure ADA compliance, safety procedures, and incident response across mobility offerings.
• Provide regular reports and dashboards to leadership and stakeholders.
• Assist in budgeting and procurement for mobility contracts and operations.
• Drive strategic initiatives and special projects to improve accessibility and customer responsiveness.

Skills

Team leadership

Communication

Data analysis

Problem solving

Stakeholder management

Education

Bachelor’s degree in transportation, public administration, training and development, or a related field

Tools

Via

Ecolane

Trapeze

Excel

Job description

GRTC seeks an Assistant Director of Transportation – Mobility to lead in-house Microtransit operations and manage CARE Paratransit contracts. This role supervises Mobility Supervisors, Operators, and related staff, ensuring service quality, ADA compliance, and contract adherence across mobility programs.

The position oversees performance data, audits, and coordination with the Bus Operations team, while aligning safety, training, and customer service initiatives with agency goals.