Mobility Operations Lead – Fleet & Deployment

Veo; City of Syracuse (NY); On-site; USD 60,000 - 87,000; Full time

Benefits offered by this job

Unlimited PTO

Stock options

Medical, Dental, Vision

Short-Term Disability

401(k) with company match

Quarterly performance bonus

Job summary

Veo, a leading dockless micromobility provider, seeks an Operations Manager to lead daily warehouse and field activities in Syracuse, NY. This onsite role focuses on driving ridership growth and delivering exceptional customer service through strong team leadership and efficient operations.

You'll manage routes, coordinate fleet deployment, recruit and train local staff, and ensure compliance with city agreements and SOPs while fostering a safe and productive work environment.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years managing operations in fleets, warehousing, distribution, delivery, or similar fields.
• Comfortable lifting 60 lbs regularly.
• Ownership mindset with a bias for action.
• Ability to prioritize multiple tasks and manage shifting schedules.
• Strong communication and teamwork skills.

Responsibilities

• Oversee daily warehouse and field operations.
• Perform physical tasks including moving scooters, driving vans, and maintaining scooters.
• Set and manage daily routes for hourly associates for fleet deployment and repositioning.
• Identify gaps in hitting operations metrics and develop solutions to fix them.
• Drive timely and accurate submission of fleet health count, weekly operations data updates, and maintenance requests.
• Recruit and train local team.
• Ensure operations are in compliance with city agreements and company SOPs.
• Manage inventory and ensure parts are ordered.

Education

Bachelor's degree

Job description

Veo, a leading dockless micromobility provider, seeks an Operations Manager to lead daily warehouse and field activities in Syracuse, NY. This onsite role focuses on driving ridership growth and delivering exceptional customer service through strong team leadership and efficient operations.

You'll manage routes, coordinate fleet deployment, recruit and train local staff, and ensure compliance with city agreements and SOPs while fostering a safe and productive work environment.