Mobility Help Desk Technician I

DMI; Sharonville (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Career growth opportunities

Job summary

DMI is hiring a Tier I Help Desk Technician for the Managed Mobility Services Contact Center in Sharonville, OH. You will provide frontline support for mobile devices (iPhones, Android, tablets) via phone, chat, and email and document resolutions in ServiceNow.

You’ll join a high-volume team, assist with activation and initial configuration, and guide users through self-service portals. Onsite work with some flexible scheduling is expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in customer service, technical support, or contact center preferred.
• Experience supporting mobile devices or mobile carriers preferred.

Responsibilities

• Provide first-level technical support to end users via phone, chat, and email.
• Troubleshoot mobile devices, connectivity, and account services.
• Create and manage tickets in ServiceNow with accurate documentation.
• Process MACD requests (Moves, Adds, Changes, Disconnects).
• Assist with mobile device activation and initial configuration.
• Guide users through orders in self-service mobility portals.
• Respond to inbound calls, chats, and voicemails in a high-volume center.
• Maintain QA and service performance standards.
• Collaborate with teams for overflow tasks and other requests.

Skills

Verbal communication

Problem-solving

Documentation

Multitasking

Customer service

Technical support

Education

High school diploma or equivalent

Tools

CompTIA A+ certification

ServiceNow

Job description

DMI is hiring a Tier I Help Desk Technician for the Managed Mobility Services Contact Center in Sharonville, OH. You will provide frontline support for mobile devices (iPhones, Android, tablets) via phone, chat, and email and document resolutions in ServiceNow.

You’ll join a high-volume team, assist with activation and initial configuration, and guide users through self-service portals. Onsite work with some flexible scheduling is expected.