Mobility Experience Specialist

Mobius Mobility; Manchester (NH); On-site; USD 28,000 - 39,000; Full time

Job summary

Mobius Mobility in Manchester, NH is seeking a Customer Experience Specialist to guide customers from intake through training and ongoing support. This in-person role emphasizes compassionate service, documentation, and empowering independence for users of the ibot PMD.

You will manage high-volume emails and calls, coordinate onboarding with doctors and staff, maintain relationships, and ensure accurate orders while upholding quality and regulatory standards.

Qualifications

• Associate degree or 2+ years in customer service experience.
• Experience working with individuals with disabilities preferred, but not required.
• Ability to clearly explain required insurance documentation and coverage.
• Commitment to maintaining confidentiality when handling sensitive information.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
• Proficiency with computers and common business software.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and contribute to team and organizational goals.
• Valid driver’s license.

Responsibilities

• Handle high volume customer emails and telephone calls using CRM to document interactions.
• Assist onboarding in partnership with prescribing doctors, seating clinicians, suppliers, andMobius staff to ensure success.
• Maintain and improve existing customer relationships.
• Communicate with external vendors to acquire quotes, review for accuracy, and issue purchase orders.
• Respond to user inquiries with empathy and professionalism.
• Manage calendars and scheduling for user training and product demonstrations.
• Ensure timely and accurate processing of customer orders, including all necessary documentation.
• Uphold quality and regulatory compliance.

Skills

Communication

Customer service

CRM software

Attention to detail

Team collaboration

Confidentiality

Driver's license

Education

Associate degree

Tools

CRM software

Job description

Mobius Mobility in Manchester, NH is seeking a Customer Experience Specialist to guide customers from intake through training and ongoing support. This in-person role emphasizes compassionate service, documentation, and empowering independence for users of the ibot PMD.

You will manage high-volume emails and calls, coordinate onboarding with doctors and staff, maintain relationships, and ensure accurate orders while upholding quality and regulatory standards.