Mobility Equipment Technician, Home Delivery & Setup

Rehab Medical LLC; Troy (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Rehab Medical LLC is seeking a Mobility Equipment Technician in Troy, OH to provide patient-focused delivery, setup, and service of mobility equipment. You will work directly with patients, therapists, and ATPs to ensure safe operation and proper customization of devices.

The role emphasizes excellent documentation, safety, and quality, with an ATP career path offering certification opportunities and potential advancement.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years delivering consumer or medical equipment preferred.
• Mechanical aptitude with ability to troubleshoot, repair, and set up complex power chairs.
• Basic computer and communication skills.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients while maintaining professionalism and confidentiality.
• Ability to work independently and manage multiple priorities with minimal supervision.

Responsibilities

• Provide exceptional customer service and education of all deliveries, service calls, pickups, and repairs according to manufacturer guidelines and patient needs.
• Diagnose, troubleshoot, repair, and document equipment issues in a timely and accurate manner.
• Complete all required paperwork and electronic documentation accurately and promptly.
• Understand requirements to be able to bill the claim; particularly understanding what patients must sign.
• Understand compliance guidelines as it relates to paperwork.
• Maintain a professional appearance and demeanor while representing Rehab Medical in the patient’s home.
• Communicate effectively with office staff, operations teams, and corporate partners regarding delivery status, service issues, and schedule changes.
• Proactively report delays, patient concerns, or challenges that may impact delivery or service outcomes.
• Work collaboratively with teams to resolve issues and improve service quality.
• Assist in office and warehouse post or pre route as needed.

Skills

Customer service

Communication

Interpersonal skills

Mechanical aptitude

Time management

Independent worker

Education

High School Diploma or equivalent

Tools

Computer basics

Job description

Rehab Medical LLC is seeking a Mobility Equipment Technician in Troy, OH to provide patient-focused delivery, setup, and service of mobility equipment. You will work directly with patients, therapists, and ATPs to ensure safe operation and proper customization of devices.

The role emphasizes excellent documentation, safety, and quality, with an ATP career path offering certification opportunities and potential advancement.