Mobile Trailer Technician: Field Service Specialist

Mesilla Valley Transportation; Wilmer (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation is seeking a Mobile Trailer Technician in Wilmer, TX to perform mobile technical services across an assigned territory. The role builds customer relationships, manages tool repair and calibration needs, and provides technical support addressing equipment requirements.

Responsibilities include on-site repairs, calibration, reporting to Branch Manager, and driving customer growth.

Qualifications

• High school diploma or equivalent required.
• 3+ years of hands-on mechanical/technical experience.
• Valid driver’s license with an acceptable MVR; must meet company insurability.
• Ability to work Saturdays and maintain regular attendance.
• Ability to work scheduled on-duty periods and remain available as required by operational needs.
• Self-motivated, dependable, and able to work independently with minimal supervision.
• Demonstrated commitment to providing a high level of customer service and satisfaction.
• Strong mechanical aptitude, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to effectively prioritize multiple service assignments.
• Ability to professionally represent the Company when interacting with drivers, customers, vendors, and other business partners.

Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation.
• Combine technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic, and manual tools, pumps, and equipment.
• Adhere to company processes, procedures, safety standards, and schedules with respect to daily activities including scheduled repairs and calibrations, and cold calling to prospective customers.
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information, and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
• Initiate contact with prospective customers to grow new business.
• Provide support as needed to territory managers for the growth of sales and service opportunities.
• Check tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Demonstrate orientation toward excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive, and professional manner.
• Complete all necessary paperwork for repairs and calibrations.
• Responsible for checking-in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure the vehicle conforms to safety standards by following through with scheduled repairs and maintenance.

Education

High school diploma or equivalent

Job description

Mesilla Valley Transportation is seeking a Mobile Trailer Technician in Wilmer, TX to perform mobile technical services across an assigned territory. The role builds customer relationships, manages tool repair and calibration needs, and provides technical support addressing equipment requirements.

Responsibilities include on-site repairs, calibration, reporting to Branch Manager, and driving customer growth.