Mobile Technician

Assurant Services Australia Pty Limited; City of Auburn (NY); On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Mentoring programs

Recharge days

Share Purchase Program

Diversity panels

Parental leave (10 weeks)

Education support

Novated leasing

Volunteering leave

Job summary

Assurant Services Australia Pty Limited in Auburn is seeking a Mobile Technician (Apple Service Technician L1) to support device repair operations. The role involves modular repairs on iPhones and other mobile devices, including battery, display, charging port, and camera module repairs.

You must hold current ACST and/or ACRT certifications (AppleCare Technician Certifications) and be capable of performing repairs according to Apple authorized service standards.

Qualifications

• Current AppleCare Technician Certifications (ACTC) required, including ACST and/or ACRT.
• Strong understanding of Apple authorized repair processes, diagnostics, and quality standards.
• Good problem-solving and troubleshooting skills.
• Ability to work in a fast-paced, target-driven environment.
• Strong teamwork and communication skills.

Responsibilities

• Perform modular repairs on mobile devices (battery, display, charging port, camera modules).
• Follow Apple authorized repair standards and procedures.
• Ensure repairs are completed efficiently and with quality.

Skills

ACST

ACRT

Diagnostics

Troubleshooting

Attention to detail

Teamwork

Communication

Safety handling

Job description

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco‑friendly.

Some of the benefits you’ll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

As a Mobile Technician (Apple Service Technician L1), you will support device repair operations by performing modular repairs on mobile devices, including battery replacements, display/screen replacements, charging port replacements, camera module repairs and other non‑micro‑soldering component repairs. You will play a key role in ensuring devices are repaired efficiently, accurately, and in accordance with strict quality and process standards. This role is an entry point into the technical repair stream and offers strong growth opportunities within the organization. The successful candidate must hold current Apple Certified Support Technician (ACST) and Apple Certified Repair Technician (ACRT) certifications and be capable of performing repairs in accordance with Apple authorized service standards and procedures. This role is based in our Auburn Device Care Centre in a full time permanent capacity.

Does this sound like you?

The successful applicant must have current AppleCare Technician Certifications (ACTC), including: Apple Certified Support Technician (ACST) and/or Apple Certified Repair Technician (ACRT). In addition, you will have:

• Understanding of Apple authorized repair processes, diagnostics, and quality standards.
• Basic understanding of mobile devices and hardware components.
• Strong attention to detail and ability to follow structured processes.
• Good problem‑solving and troubleshooting skills.
• Ability to work in a fast‑paced, target‑driven environment.
• Strong teamwork and communication skills.
• Basic computer literacy for system updates, diagnostics, and documentation.
• Ability to work safely and effectively while handling sensitive electronic components and customer devices.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

We celebrate diversity and inclusion

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

For further information about Assurant

Please visit our website at https://www.assurant.com/

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.