Customer Service Advisor - Crewe

Assurant; United States; Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Remote work after training

21 days annual leave plus holidays

Cultural Heritage Day

Employee assistance program

Discounts on retail and tech

Health cash plans

Bonus schemes

Internal recognition and rewards

Learning and development Udemy

Wellbeing programs

Employee referral scheme

Free onsite parking

Job summary

Assurant in Crewe, Cheshire seeks a Customer Service Advisor to join our contact centre. This full‑time role is 40 hours per week with a rota across weekdays and weekends. On-site training is provided, after which remote working is possible, and weekend shifts are included.

You will support millions of customers and help protect their devices, delivering friendly, effective service and problem resolution. Training and benefits accompany the role.

Qualifications

• Excellent verbal, written, and listening skills.
• Basic computer skills, including data entry and navigation.
• Experience working in a customer service environment.

Responsibilities

• Support some of our 8 million+ customers and represent major brands in telecoms and finance.
• Help customers protect what matters most by resolving issues when phones or gadgets are lost, stolen or damaged.

Skills

Excellent verbal skills

Written communication

Listening skills

Basic computer skills

Customer service experience

Job description

Customer Service AdvisorLocation: Crewe, Cheshire

Full time, 40 hours, including some weekends

Remote Working (After 8 to 16 weeks of on site training)

Salary: £26,624.00 per annum + benefits

Start date: 3 November 2026

Shift Pattern:

Our contact centre is open 8.00 to 20.00 Monday to Friday, and 8.00 to 18.00 at weekends. You will work on a rota that includes both weekday and weekend shifts. Weekend shifts are worked from home once training is complete. Weekday shifts are on site.

Are you an active listener who has a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you ever thought about using these skills for customer service?

If so, Assurant could be the perfect place for you to start your new career!

Overview of Position

Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance.

We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

What makes us different?

• Comprehensive training to prepare you for the role
• Flexibility: with remote working is available once full training is completed, and performance targets are met
• Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
• We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
• Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
• Internal Wellbeing Programmes
• We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
• Free Onsite Parking

What are the requirements needed for this position?

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment.

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We can’t wait to review your application!

#LI-Onsite

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.