Mobile Repair & Support Specialist

Spectrum; Leeds (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum Mobile is hiring a Customer Service Representative focused on Mobile Repair to strengthen connections with customers who use our mobile services. You will engage via inbound calls, resolve issues, and provide knowledgeable support on activation, billing, and account updates.

Join a Fortune 100 company in a dynamic 24/7 environment with rotating shifts. Prior call center or telecom experience is valued, and strong communication skills are essential for success.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls to assist with mobile service activation, billing questions, rate/fee inquiries, orders and payments.
• Resolve customer inquiries while delivering best-in-class experiences.
• Work in a fast-paced call center environment, maintaining accurate account information.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Spectrum Mobile is hiring a Customer Service Representative focused on Mobile Repair to strengthen connections with customers who use our mobile services. You will engage via inbound calls, resolve issues, and provide knowledgeable support on activation, billing, and account updates.

Join a Fortune 100 company in a dynamic 24/7 environment with rotating shifts. Prior call center or telecom experience is valued, and strong communication skills are essential for success.