Mobile Service Technician

Chalmers Ford Inc; Rio Rancho (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

A local automotive service provider in Rio Rancho is seeking a Mobile Service Technician to deliver automotive services directly to customers in the community. The role involves organizing appointments, performing inspections, and engaging with customers. Ideal candidates are self-motivated, trustworthy, and have customer service experience. Comprehensive training is provided for new technicians.

Qualifications

• Must have knowledge in writing up repair orders.
• Experience with hospitality or customer service is desired.
• Ability to lift heavy objects such as wheels and tires.

Responsibilities

• Organize and prepare for daily appointments.
• Engage with customers and represent the brand.
• Perform multi-point inspections and necessary automotive services.

Skills

Automotive Service Experience

Customer Service Skills

Conflict Management

Tools

Tablet/technology

Job description

Description

Become the face of our Ford brand and our service experience with Ford Mobile Service. We are making something new and developing trusting relationships. Join our team as we take our service lane out into the community.

We are looking for a self‑motivated automotive technician who is personable, dependable and trustworthy. You will help us create and deliver light automotive services directly to customers. You will manage your day in the community traveling to appointments, performing services like recall replacements and oil changes. Top notch training is provided, customer experience or hospitality experience desired.

As a Mobile Service Technician, you will :

• Organize and prepare for the day's appointments
• Engage with many different customers each day and represent Chalmers Ford
• Apply hospitality skills by warmly greeting and engaging with customers Consult with the customer on work to be performed
• Perform a multi‑point inspection
• Perform the work needed in a clean and efficient manner
• Commit to a leave‑no‑trace clean up
• Be a part of an amazing, cutting‑edge team working to revolutionize the way we deliver our service experience!

Requirements

• Knowledge - Write up RO, Tablet/technology, Customer Service Experience/Skills
• Skills - Oil change, Belts, Wiper Replacement, Multi‑point inspection, Filter change, Tire Rotation, Fluid Change, Brake Pads, Battery Change
• Qualities - Open, Trustworthy, Personable, Neat appearance, Good communicator, Confident, Decisive, Organized, Conflict management, Dependable, Adaptable, Thorough
• Be able to lift heavy objects eg wheels/tires
• Work outside and under vehicles