Mobile Service Technician

Marinemax; Clinton (CT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MarineMax is seeking a Mobile Service Technician to perform mechanical repairs on boats and equipment at off-site locations and marinas. You will safely operate customer vessels during diagnostic water testing and ensure warranty repairs align with manufacturers and MarineMax guidelines.

Responsibilities include inspecting boats, itemizing estimates for parts and labor, and completing repair work with service schedulers while maintaining inventory and tools on company vehicles.

Job description

OVERVIEW:

The Mobile Service Technician is responsible for performing mechanical repairs on boats and equipment at off site locations and marinas.

KEY TASKS:

• Perform mechanical repairs on boats and equipment
• Safely operate customer vessel during diagnostic water testing
• Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines
• Inspect boats, prepare and itemize estimate listing parts and labor
• Complete repair work utilizing service scheduler and SSO's within the established timeframe
• Maintain and secure inventory and tools on company vehicles at all times
• Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax
• Follow-up with customer to ensure complete satisfaction
• Maintain effective communication with the service and parts departments
• Ensure professional and clean appearance of company vehicles
• Safely operate company vehicle and remain within posted speed limits
• Maintain a safe driving record
• Other duties as assigned

KEY RESULT AREAS:

• Internal/External Customer satisfaction/FANS
• Minimum number of comebacks
• Timely and accurate completion of work
• Professional Appearance of company tools and vehicles
• Error-free work orders
• Effective communication with other MarineMax departments