Service Technician

MarineMax; Norwalk (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

MarineMax is seeking a Marine/Service Technician in Norwalk, CT to repair and overhaul boats, machinery and trailers. The role includes diagnosing engine issues, performing mechanical repairs, and testing vessels to ensure quality service.

Responsibilities cover removing engines, inspecting components, wiring, installing accessories, and maintaining tools in good condition, with focus on customer satisfaction and timely completion of work.

Responsibilities

• Examine boat and discuss damage or malfunction with the service advisor or customer.
• Perform diagnostics and repair of marine engines and transmissions/drives/generators.
• Repair mechanical systems: remove engine, transom or outdrive; disassemble and inspect parts for wear; overhaul or replace carburetors and electrical/fuel systems.
• Rewire ignition systems, lights and instrument panels; install/repair accessories such as radios, heaters, mirrors, and wipers.

Job description

OVERVIEW

The Marine/Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.

KEY TASKS

• Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.
• Perform diagnostics and repair of all types of marine engines and transmissions/drives/generators.
• Perform mechanical repair work such as:
  • Remove engine, transom or outdrive
  • Disassemble unit and inspect parts for wear
  • Overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
  • Rebuild parts such as engine cylinder blocks
  • Rewire ignition system, lights and instrument panel
  • Replace and adjust taillights
  • Install and repair accessories such as radios, heaters, mirrors, and windshield wipers
• Operate a hydraulic jack or hoist as needed.
• Advise customers and/or insurance adjusters as to necessary repairs.
• Complete repair work utilizing service scheduler and SSO’s within the established timeframe
• Ensure all warranty work is completed according to manufacturer’s and MarineMax guidelines
• Safely operate MarineMax and customer vessels during diagnostic water testing operations
• Maintain MarineMax tools in good condition and according to guidelines
• Other duties as assigned

KEY RESULT AREAS

• Internal/external customer satisfaction/FANS
• Timely and accurate completion of work
• Maintain 100% productivity.
• Maintain minimum number of comebacks