Mobile Service - Service Advisor

Campbell Supply Company; Monroe (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Mobile Service Advisor, coordinating repair requests and providing exceptional customer service. This entry-level position requires excellent communication skills and technical understanding, ensuring smooth mobile repair operations. You will be the key contact for customers and technicians, managing service requests and dispatching mobile techs efficiently.

Qualifications

• Ability to understand technical instructions and repair info.
• Excellent communication skills, both written and verbal.

Responsibilities

• Serve as the primary contact point between mobile customers and technicians.
• Open repair orders and keep customers updated on repairs.

Skills

Communication

Technical Understanding

Tools

MS Office Suite

Job description

Join to apply for the Mobile Service - Service Advisor role at Campbell Supply Company

Job Title: Service Advisor – Mobile Technicians

Company: Campbell Supply

Job Description

Join our team at Campbell Supply as a Service Advisor! We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you.

This role is crucial in maintaining smooth mobile repair operations as the central point of contact between customers and our mobile service team.

Position Summary

As a Service Advisor for our mobile technicians, you will coordinate repair requests, dispatch technicians, and communicate effectively with customers and mobile techs. The role requires excellent communication skills via phone and email, along with multi-tasking abilities.

Key Responsibilities

• Serve as the primary contact point between mobile customers and technicians.
• Receive service requests and gather information accurately.
• Open repair orders and keep customers updated on repairs and vehicle status.
• Dispatch technicians based on location, urgency, and availability.
• Assist with estimates, adhering to company standards.
• Provide regular updates on job progress and timelines.
• Document warranty info and recalls, staying updated on OEM recalls.
• Track technician availability and job status to minimize downtime.
• Follow company policies on fund collection and vehicle release.
• Attend training sessions for skill enhancement.
• Perform additional duties as assigned, demonstrating flexibility.

Qualifications

• Ability to understand technical instructions and repair info.
• Excellent communication skills, both written and verbal.
• Proficiency in MS Office Suite and computer literacy.
• Professional appearance and demeanor.

Additional Notes

This description provides essential information about the role but is not exhaustive of all duties or conditions.

Schedule & Details

Hours: 8:00am - 4:30pm, Monday - Friday

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function & Industry

• Other
• Truck Transportation