Mobile Service Operations Leader

PennFleet Corp; Upper Chichester Township (Delaware County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

Paid vacation and holidays

401(k)

Job summary

Penn Fleet Corp is seeking an experienced Mobile Service Manager to lead and grow our mobile repair division. This leadership role coordinates technicians, ensures customer service excellence, and drives efficiency in mobile operations.

Ideal candidates have a background in truck or fleet maintenance, strong leadership, and a track record of improving productivity. Responsibilities include scheduling, dispatching, and expanding the mobile service business while ensuring DOT compliance.

Qualifications

• Previous experience in truck, fleet, diesel, or heavy equipment repair.
• Leadership or supervisory experience preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to multitask and make decisions in a fast-paced environment.
• Experience with service management software is a plus.
• Valid driver’s license required.

Responsibilities

• Manage the day-to-day operations of the mobile service department.
• Schedule and dispatch mobile technicians for emergency and preventative maintenance calls.
• Communicate with customers regarding repairs, timelines, and service updates.
• Ensure technicians have the tools, parts, and information needed for each job.
• Monitor technician productivity, efficiency, and quality of work.
• Assist in estimating repairs and approving work orders.
• Coordinate with the shop, parts department, and customers to maximize productivity.
• Build and maintain strong customer relationships.
• Resolve customer concerns professionally and promptly.
• Help develop and expand the company’s mobile service business.
• Ensure compliance with all safety policies and DOT regulations.
• Track KPIs including response time, billed hours, revenue, and technician utilization.

Skills

Leadership

Organizational skills

Time management

Communication

Customer service

Problem solving

Multitasking

Decision making

Tools

Service Management Software

Job description

Penn Fleet Corp is seeking an experienced Mobile Service Manager to lead and grow our mobile repair division. This leadership role coordinates technicians, ensures customer service excellence, and drives efficiency in mobile operations.

Ideal candidates have a background in truck or fleet maintenance, strong leadership, and a track record of improving productivity. Responsibilities include scheduling, dispatching, and expanding the mobile service business while ensuring DOT compliance.