Mobile Service Foreman: Lead Techs & Quality Repairs

Rush Enterprises Inc.; Indianapolis (IN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company matching

Employee stock purchase program

Performance-based incentives

Professional growth training

Job summary

The Foreman of Mobile Service Technicians at Rush Truck Centers in Indianapolis oversees a team of technicians, ensuring repairs are performed correctly, on time, and within budget while maintaining high customer satisfaction.

You will dispatch work, track progress, verify hours, provide written estimates, and support technicians. This role offers growth within a large nationwide dealer network and a comprehensive benefits package.

Qualifications

• High school diploma or GED is required.
• Two to four years’ related experience and/or training, or equivalent combination of education and experience.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines set forth by the company’s insurance carrier.

Responsibilities

• Dispatch repair work; assign technicians to mechanical segments that match their skill level to ensure quality.
• Check progress of all work in process and each repair order throughout the day.
• Ensure technicians are clocked on jobs correctly throughout work day and to flat rate repair operations as they are completed throughout the day (notate the correct flat rate hours to bill on each repair order operation).
• Review technician repair comments and verify completed and appropriate for work performed on each operation.
• Keep Service Link updated according to Company policies and standards. Communicate updates to service advisor/communicator via comments in Service Link.
• Provide technical support for technicians when necessary.
• Provide a complete and accurate written cost work estimate for every repair, unless directed otherwise.
• Ensure quality checks are performed on completed jobs and ensure road tests are performed as appropriate to quality-check service work.
• Ensure parts, materials, and other supplies are charged correctly; verify parts department personnel have reviewed and approved.

Education

High school diploma or GED

Job description

The Foreman of Mobile Service Technicians at Rush Truck Centers in Indianapolis oversees a team of technicians, ensuring repairs are performed correctly, on time, and within budget while maintaining high customer satisfaction.

You will dispatch work, track progress, verify hours, provide written estimates, and support technicians. This role offers growth within a large nationwide dealer network and a comprehensive benefits package.