Mobile Service Coordinator/Service Advisor

Murgado Automotive Group; Chicago (IL); On-site; USD 43,000 - 58,000; Full time

Job summary

Join Murgado Ford of Chicago as a Mobile Service Coordinator/Service Advisor, where you'll manage our mobile service program and deliver exceptional customer service. This role offers a competitive salary, comprehensive benefits, and opportunities for career development in a supportive team-oriented culture. Bring your customer service expertise and automotive knowledge to succeed in a dynamic environment.

Benefits

Health, dental, and vision insurance

401(k) with matching

Career development opportunities

Flexible work environment

Supportive team-oriented culture

Qualifications

• 2+ years in an automotive service advisor, service coordinator, or related customer service role.
• Outstanding communication skills and a customer-first attitude.
• Strong multitasking skills and attention to detail.

Responsibilities

• Schedule and coordinate mobile service appointments.
• Serve as the primary point of contact for mobile service customers.
• Document all repairs, services, and customer interactions accurately.

Skills

Communication

Customer Service

Multitasking

Attention to Detail

Technical Knowledge

Job description

Drive Your Career with Murgado Ford of Chicago!

Are you passionate about delivering exceptional customer service and looking to join a team that’s redefining automotive care? Murgado Ford of Chicago, part of the Murgado Automotive Group, is hiring a Mobile Service Coordinator / Service Advisor to manage our growing mobile service program. If you thrive in a dynamic, customer-focused environment, this role is a fantastic opportunity to advance your career!

Why Join Us?

Competitive Compensation: Earn a solid salary with performance-based incentives.

Comprehensive Benefits: Health, dental, and vision insurance, plus 401(k) with matching.

Career Development: Opportunities for growth within the Murgado Automotive Group.

Flexible Work Environment: Enjoy a mix of onsite and mobile coordination duties.

Team-Oriented Culture: Be part of a supportive and collaborative work environment.

Your Responsibilities:

Schedule and Coordinate Mobile Service Appointments: Arrange appointments for customers, ensuring efficient scheduling and route optimization.

Customer Service Excellence: Serve as the primary point of contact for mobile service customers, providing clear and helpful communication throughout the service process.

Accurate Service Documentation: Document all repairs, services, and customer interactions accurately and promptly.

Service Advising: Offer expert advice on maintenance needs and recommended repairs, and upsell services to meet customer vehicle requirements.

Collaboration with Technicians: Work closely with mobile service technicians to ensure timely and efficient service delivery.

Follow-Up and Customer Retention: Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.

What You Bring:

Experience: 2+ years in an automotive service advisor, service coordinator, or related customer service role.

Customer Service Skills: Outstanding communication skills and a customer-first attitude.

Organizational Ability: Strong multitasking skills and attention to detail.

Technical Knowledge: Familiarity with automotive maintenance and repairs; Ford experience is a plus.

Valid Driver’s License: Required for occasional support in mobile operations.

Why Murgado Ford of Chicago?

At Murgado Ford, we prioritize our team’s growth and our customers' satisfaction. Join us and be part of a company that’s committed to innovation, teamwork, and exceptional service!

Ready to drive success with us? Apply today to join Murgado Ford of Chicago and be part of an exciting future!

$43,000 - $58,000 a year

Salary based on experience and performance. This does not include commission pay which this position is eligible for.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.