Mobile Service Coordinator- Holler Ford

Holler Ford; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family of Dealerships in Central Florida is seeking a mobile service dispatcher to coordinate appointments, manage technician routes, and ensure smooth communication with customers. You will verify details, track parts, and maintain schedules in the dealership systems.

The role requires strong organizational and communication skills, a valid driver's license, and experience with dealership management tools.

Qualifications

• Strong communication and customer service skills.
• Ability to organize and multitask in a fast-paced dealership.
• Familiarity with dealership management systems (CDK, Reynolds & Reynolds).
• Valid driver's license and clean record.

Responsibilities

• Schedule and coordinate mobile service appointments based on customer needs and technician availability.
• Serve as primary liaison between customers and mobile service technicians.
• Verify service requests, vehicle information, warranty status, and parts or tools.
• Optimize technician routes to ensure efficient service coverage.
• Maintain daily schedules and calendars for mobile technicians.
• Track inventory for mobile units and ensure parts are available.
• Assist with customer follow-up and feedback collection.
• Ensure compliance with Ford's Mobile Service Program and dealership policies.
• Collaborate with service advisors and parts department to streamline workflow.
• Maintain records of appointments and communications in the DMS and FordPass platform.
• Perform other duties as assigned by management.

Skills

Communication

Organizational skills

Multitasking

Customer service

Scheduling

Education

High School Diploma

Automotive-related education

Tools

CDK

Reynolds & Reynolds

Job description

Are you ready for new challenges and new opportunities?

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Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart - Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Essential Duties and Responsibilities include the following:

• Schedule and coordinate mobile service appointments based on customer needs, technician availability, and location logistics.
• Serve as the primary liaison between customers and mobile service technicians, providing clear and timely communication.
• Verify and confirm service requests, vehicle information, warranty status, and required parts or tools.
• Optimize technician routes to ensure efficient service coverage and reduce downtime or travel time.
• Maintain daily schedules and calendars for mobile technicians and proactively address delays or cancellations.
• Track and manage inventory for mobile units, ensuring necessary parts and equipment are available for scheduled jobs.
• Assist with customer follow-up, satisfaction surveys, and feedback collection to ensure a high-quality service experience.
• Ensure compliance with Ford Motor Company's Mobile Service Program guidelines and dealership policies.
• Collaborate with service advisors, parts department, and service manager to streamline workflow and customer satisfaction.
• Maintain accurate records of service appointments, completed jobs, and customer communications using the dealership management system (DMS) and FordPass platform (if applicable).
• Any other duties assigned by Management

Minimum Qualifications:

• High school diploma or equivalent; associate degree or automotive-related education preferred.
• Previous experience in a dealership service department, dispatching, or customer service role is highly desirable.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) and scheduling tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and clean driving record.
• Knowledge of Ford vehicles and services is a plus.
• Reliable Transportation
• Pass background screenings
• Over 700 New Ford and 600 New Hyundai on ground inbound for immediate sale.
• A dealership group with the financial strength to support very large-volume complex transactions.
• Open access to both Retail and Fleet inventories for Ford, Hyundai, Mazda, Honda, Audi, Vinfast.

Supervisory Responsibilities:

• None

Job Type:

• Full-Time
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Schedule:

• Ability to work a flexible schedule

Pay:

• Pay plan will be discussed during the interview process

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

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