Mobile Service Coordinator

Jack Demmer Ford, Inc.; Dearborn, Northern (MI, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Jack Demmer Ford, Inc. in Dearborn, MI, is seeking a Mobile Service Coordinator to schedule mobile van appointments, answer calls and text inquiries, and ensure a friendly, exceptional customer experience.

You will coordinate with service technicians, handle clerical tasks, and travel to promote new clients, with a supportive, family-owned culture.

Valid driver's license required; 1 year customer service preferred; benefits include 401(k), health insurance, and paid time off.

Qualifications

• Current valid driver’s license is required.
• Ability to commute/relocate: Dearborn, MI 48124: Reliably commute or planning to relocate before starting work
• Customer service: 1 year (Preferred)

Responsibilities

• Answers phone and text to schedule mobile van appointments.
• Coordinate with the mobile service technicians.
• Answers basic customer inquiries.
• Serves as clerical and administrative back-up.
• Travel in the field to promote and find new clients or accounts.
• Being able to file and keep track of information.

Skills

Customer service

Phone scheduling

Communication

Team coordination

Clerical support

Field promotion

Tools

Google accounts

Job description

The Mobile Service Coordinator serves as a front-line representative for all of our mobile service experiences. Within this role the coordinator will schedule our mobile service van for appointments. Answers in coming calls and text messages. Ensures a customer-friendly environment and an exceptional customer experience.

Essential Functions:

• Answers phone and text to schedule mobile van appointments
• Able to use google accounts
• Outgoing personality
• Coordinator with the mobile service technicians
• Answers basic customer inquiries
• Serves as clerical and administrative back-up
• Travel in the field to promote and find new clients or accounts
• Being able to file and keep track of information

Requirements:

• Current valid driver’s license is required.
• Ability to commute/relocate:Dearborn, MI 48124: Reliably commute or planning to relocate before starting work
• Customer service: 1 year (Preferred)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

At Jack Demmer, we are committed to providing an exceptional client experience and we know that starts with our most valuable resource - our team. Family Owned & Operated for over 60 years!

Jack Demmer offers great career opportunities and prefers to promote from within. As a result there is minimal turnover. We provide outstanding pay programs, benefits, training and a culture where we strive to better ourselves, the experience of our clients and our community. This fast paced task driven and team oriented dealership is growing and needs to expand our team. We have achieved 7 consecutive President's Awards.

What's the "Demmer Difference"? The difference is our personalized approach with each individual client. We know your time is valuable which is why we work at our clients' pace and around their busy schedules. Let us be your resource for all things automotive. Our goal is to make your experience comfortable & hospitable.

Fast paced - Fast Growing - Newly Remodeled Facility - Opportunity for Growth

We are all the face of the Jack Demmer brand & what it means to exemplify the "Demmer Difference".

Great Team Environment - This is a career, not a job!

We promote a workplace of integrity and respect, and we truly care about our employees and their families.