Mobile Sales Specialist — Tech & Service Expert

T-MOBILE USA, Inc.; Malvern (AR); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off and holidays

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate in Malvern, Arkansas to support retail operations by engaging customers in a fast-paced environment. This position involves developing product knowledge, assisting customers during their shopping journey, and leveraging digital tools to demonstrate service plans and product features. Required qualifications include a High School Diploma or GED and preferred experience in customer service. This position offers an hourly base pay of $18.00 plus training pay and the potential for incentives that total $20 per hour.

Qualifications

• Passionate customer advocate with a competitive drive.
• Willingness to learn and share ideas with peers.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate product features using digital tools.
• Complete training on retail processes and wireless technologies.
• Collaborate across channels to enhance customer experiences.

Skills

Customer advocacy

Sales proficiency

Digital tool utilization

Team collaboration

Education

High School Diploma or GED

6 months customer service/sales experience

Job description

T-MOBILE USA, Inc. is seeking a Mobile Associate in Malvern, Arkansas to support retail operations by engaging customers in a fast-paced environment. This position involves developing product knowledge, assisting customers during their shopping journey, and leveraging digital tools to demonstrate service plans and product features. Required qualifications include a High School Diploma or GED and preferred experience in customer service. This position offers an hourly base pay of $18.00 plus training pay and the potential for incentives that total $20 per hour.