Mobile & Retail Sales Agent- flexible schedule

iNewOrleans LLC; Storyville (LA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

City Sightseeing New Orleans is seeking a Retail Sales Agent to manage ticket sales and retail transactions at designated bus stops. You will engage customers, promote tickets, and operate the POS system to ensure smooth, friendly service.

Responsibilities include handling sales, providing tour information, and addressing guest inquiries while maintaining safety and a positive company image in an outdoor, fast-paced setting.

Qualifications

• Customer attraction and sales conversion skills.
• Familiarity with key New Orleans attractions.
• Excellent verbal communication and active listening.
• Strong problem-solving and conflict resolution abilities.
• Able to multitask in a fast-paced environment.
• Proficiency with POS and minor tech troubleshooting.
• Basic math and cash handling (US currency).
• Works well independently and in a team.

Responsibilities

• Promote and sell tickets to convert passersby.
• Process cash, card, and voucher sales accurately.
• Meet and exceed daily and weekly sales goals.
• Maintain inventory for displays, racks, and countertops.
• Provide tour and visitor information efficiently.
• Address inquiries, requests, and complaints professionally.
• Solicit customer feedback to improve sales and service.
• Answer phones courteously and professionally.
• Communicate operational updates and sales performance to supervisors.
• Maintain positive relationships with City Sightseeing New Orleans affiliates.
• Support additional tasks as directed by management.

Skills

Customer engagement

Sales and promotion

Verbal communication

Active listening

Problem solving

Multitasking

POS proficiency

Cash handling (US currency)

Team collaboration

Independent work

Tools

POS system

Job description

Description

Position Overview:

The Retail Sales Agent is responsible for managing ticket sales and retail transactions at designated Bus stops. This position serves as the first point of contact for customers, ensuring professional and engaging experience. Mobile Sales Agents must demonstrate strong sales abilities, exceptional customer service, and the ability to operate a point-of-sale system efficiently.

Essential Duties and Responsibilities (including but are not limited to)

Sales & Transactions

• Convert passersby into customers by promoting and selling tickets.
• Process cash, credit card, and voucher/coupon sales transactions accurately.
• Meet and exceed daily and weekly sales goals.
• Maintain proper inventory levels for displays, racks, and countertops.

Guest Services

• Provide guests with tour and general visitor information in an efficient and friendly manner.
• Address guest inquiries, requests, and complaints professionally and effectively.
• Solicit customer feedback to improve sales and service.
• Answer the phone in a courteous and professional manner.

Safety & Security

• Handle credit card transactions and guest information securely.
• Follow company policies related to safety, emergencies, and incident reporting.

Operational Responsibilities

• Communicate with supervisors regarding operational updates, guest feedback, and sales performance.
• Maintain positive relationships with City Sightseeing New Orleans affiliates while upholding a fun and professional company image.
• Assist with additional operational tasks as requested by the General Manager or Supervisor.

Requirements

Qualifications

• Ability to attract and engage customers, promote products, and convert sales professionally.
• Familiarity with key New Orleans attractions.
• Exceptional verbal communication and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in operating a point-of-sale system and troubleshooting minor technical issues.
• Basic mathematical skills, including the ability to handle U.S. currency accurately.
• Ability to work both independently and as part of a team.

Physical Demands

• Ability to stand, walk, and move for extended periods.
• Frequent use of hands and fingers for handling cash and operating POS equipment.
• Occasional lifting of up to 20 pounds.
• Ability to work outdoors in various weather conditions.