Dynamic Mobile & Retail Ticket Sales Agent

Valentino Hotels; New Orleans (LA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

City Sightseeing New Orleans is seeking a Retail Sales Agent to manage ticket sales and retail transactions at designated bus stops. You will be the first point of contact, delivering a professional and engaging guest experience while promoting tickets and handling payments.

The role requires strong sales abilities and excellent customer service, with duties spanning sales, guest information, safety, and daily operations support. Outdoor work and teamwork are required.

Qualifications

• Ability to attract and engage customers, promote products, and convert sales professionally.
• Familiarity with key New Orleans attractions.
• Exceptional verbal communication and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in operating a point-of-sale system and troubleshooting minor technical issues.
• Basic mathematical skills, including handling U.S. currency accurately.
• Ability to work both independently and as part of a team.

Responsibilities

• Convert passersby into customers by promoting and selling tickets.
• Process cash, credit card, and voucher/coupon sales transactions accurately.
• Meet and exceed daily and weekly sales goals.
• Maintain proper inventory levels for displays, racks, and countertops.
• Provide guests with tour and general visitor information in an efficient and friendly manner.
• Address guest inquiries, requests, and complaints professionally and effectively.
• Solicit customer feedback to improve sales and service.
• Answer the phone in a courteous and professional manner.
• Handle credit card transactions and guest information securely.
• Follow company policies related to safety, emergencies, and incident reporting.
• Communicate with supervisors regarding operational updates, guest feedback, and sales performance.
• Maintain positive relationships with affiliates while upholding a fun and professional company image.
• Assist with additional operational tasks as requested by the General Manager or Supervisor.

Skills

Customer engagement

Sales

Cash handling

Multitasking

Communication

Problem solving

Tools

POS system

Job description

City Sightseeing New Orleans is seeking a Retail Sales Agent to manage ticket sales and retail transactions at designated bus stops. You will be the first point of contact, delivering a professional and engaging guest experience while promoting tickets and handling payments.

The role requires strong sales abilities and excellent customer service, with duties spanning sales, guest information, safety, and daily operations support. Outdoor work and teamwork are required.