Mobile Ticket Sales & Guest Experience Specialist

iNewOrleans LLC; Storyville (LA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

City Sightseeing New Orleans is seeking a Retail Sales Agent to manage ticket sales and retail transactions at designated bus stops. You will engage customers, promote tickets, and operate the POS system to ensure smooth, friendly service.

Responsibilities include handling sales, providing tour information, and addressing guest inquiries while maintaining safety and a positive company image in an outdoor, fast-paced setting.

Qualifications

• Customer attraction and sales conversion skills.
• Familiarity with key New Orleans attractions.
• Excellent verbal communication and active listening.
• Strong problem-solving and conflict resolution abilities.
• Able to multitask in a fast-paced environment.
• Proficiency with POS and minor tech troubleshooting.
• Basic math and cash handling (US currency).
• Works well independently and in a team.

Responsibilities

• Promote and sell tickets to convert passersby.
• Process cash, card, and voucher sales accurately.
• Meet and exceed daily and weekly sales goals.
• Maintain inventory for displays, racks, and countertops.
• Provide tour and visitor information efficiently.
• Address inquiries, requests, and complaints professionally.
• Solicit customer feedback to improve sales and service.
• Answer phones courteously and professionally.
• Communicate operational updates and sales performance to supervisors.
• Maintain positive relationships with City Sightseeing New Orleans affiliates.
• Support additional tasks as directed by management.

Skills

Customer engagement

Sales and promotion

Verbal communication

Active listening

Problem solving

Multitasking

POS proficiency

Cash handling (US currency)

Team collaboration

Independent work

Tools

POS system

Job description

City Sightseeing New Orleans is seeking a Retail Sales Agent to manage ticket sales and retail transactions at designated bus stops. You will engage customers, promote tickets, and operate the POS system to ensure smooth, friendly service.

Responsibilities include handling sales, providing tour information, and addressing guest inquiries while maintaining safety and a positive company image in an outdoor, fast-paced setting.