Mobile Phlebotomy Team Lead - Donor Care & Training

Versiti Blood Center of Illinois; Tinley Park (IL); Presencial; USD 33.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

7% 401(k) match

Medical, Dental, Vision

Descripción de la vacante

Versiti Blood Center of Illinois in Tinley Park, IL seeks a phlebotomy team lead to ensure on-time delivery of work, coach staff, and maintain quality standards. You will lead the donor collection team, supervise Donor Specialists, and ensure top-tier donor experiences with professionalism and strong customer service.

The role requires understanding regulatory requirements, strong problem-solving, and coordination with departments to achieve goals.

Formación

• 1-3 years phlebotomy experience preferred
• a combination of a health care degree, certification required
• 1-3 years 3 or more years relevant experience. required
• 4-6 years Typically requires a minimum of 5 years of job-related experience. required

Responsabilidades

• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.

Conocimientos

Team leadership

Customer service

Problem solving

Communication

Educación

High School Diploma

GED

Herramientas

Alyx

Trima

Ceridian

Hemasphere

Oracle

HemaTerra

Descripción del empleo

Versiti Blood Center of Illinois in Tinley Park, IL seeks a phlebotomy team lead to ensure on-time delivery of work, coach staff, and maintain quality standards. You will lead the donor collection team, supervise Donor Specialists, and ensure top-tier donor experiences with professionalism and strong customer service.

The role requires understanding regulatory requirements, strong problem-solving, and coordination with departments to achieve goals.