Mobile Outreach Counselor I

Crisis Services; Buffalo (NY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Annual raises

Paid training

Union membership

PTO

Wellness program

Calm app

Quiet room

Mileage reimbursement

Health insurance

Dental & Vision

FSA $300

403(b) match

PSLF eligibility

Job summary

Crisis Services is a 24-hour crisis center in Buffalo, NY, seeking Mobile Crisis Counselors to provide on-site crisis intervention and assessments. The role focuses on client safety, suicide prevention, and hospital diversion within a community-based program.

Full-time opportunity with competitive pay, paid training, and union membership. Employment includes benefits such as health insurance, mileage reimbursement, and a 403(b) plan.

Qualifications

• Bachelor’s degree in social work, psychology, or related field plus one year of supervised experience.
• Associate’s degree plus minimum of three years of applicable professional experience.
• Valid NYS driver’s license and access to a reliable vehicle with insurance.

Responsibilities

• Provide on-site crisis intervention and assessments to individuals in crisis or emergency mental health situations.
• Support suicide prevention and hospital diversion goals.
• Work in community-based and hybrid settings to serve diverse clients.

Skills

Driver's license

Vehicle access

Insurance required

Education

Bachelor’s degree in social work, psychology, or related field

Associate's degree in human services-related field

Job description

Job Details: Job Location: Suicide Prevention & Crisis Service, Inc. - Buffalo, NY 14207, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $26.26 - $30.75 Hourly, Travel Percentage: Road Warrior, Job Shift: Day, Crisis Services is looking to add to our team of community outreach counselors. We are seeking early-career and experienced Mobile Crisis Counselors who are interested in supporting our mission to provide crisis support to anyone in need.

Who we are:

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What we offer:

• Competitive pay with regular annual increases
• Paid training and professional development
• Reimbursement of initial licensure/permit fees
• CWA Local 1122 Union membership
• Generous Paid Time Off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscriptions
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• Mileage reimbursement
• Access to dental, vision, life, disability and critical illness insurance coverage
• $300 Flexible Spending Account
• 403(b) plan w/employer match after 1st year
• Eligibility for Public Service Loan Forgiveness program

About this opportunity:

Mobile Crisis Counselors in the Emergency Mental Health Response Services Program are responsible for providing on-site crisis intervention and assessments to individuals in crisis or emergency mental health situations in the community. The primary goals of this program are client safety, suicide prevention, and hospital diversion.

Job Type:

Full-Time

Pay:

$26.26 - $30.75 per hour; exact pay rate will be determined based on prior experience and education levels according to collective bargaining agreement.

Schedule:

• Four (4) 10-hr shifts per week
• Wednesday - Saturday or Sunday - Wednesday, 9am - 7pm (11am - 9pm every 3rd month)
• On-Call - This position requires paid on-call shifts in addition to regularly scheduled hours consistent with program needs and collective bargaining agreement. If activated while on-call, time is compensated at the overtime rate of pay.

Work Setting:

• Community-based
• Hybrid

What you will bring to this position:

• Bachelor’s degree in social work, psychology, or other human service-related job field plus one (1) year of supervised experience (pre- or post-graduate) providing services to individuals in a mental health or human service setting, OR
• Associate's degree in human services-related field from an accredited educational institution plus a minimum of three (3) years of applicable professional experience.
• A valid NYS driver’s license.
• Access to a reliable vehicle with at least the minimum amount of automobile insurance required by New York State.

Ready for the toughest job you’ll love coming back to?

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Qualifications: