Mobile iOS Technician | Full Time

Henry Ford Health System; Rochester Hills (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Henry Ford Health System is seeking a Mobile Support Technician to join their team. This role involves deploying and troubleshooting iOS devices across multiple locations. Candidates should possess strong communication skills and a background in customer service. Technical certifications are preferred but not required. The position includes a mandatory weekly paid on-call rotation.

Qualifications

• 1 year minimum of technical or customer facing service experience.
• Knowledge of iOS and Mobile Device Management services preferred.

Responsibilities

• Deploying, troubleshooting, and rebuilding iOS devices.
• Travel between buildings for in-person support.

Skills

Communication

iOS

Customer Service

Education

High School diploma or G.E.D.

Associates Degree in Computer Science

Tools

Windows Operating Systems

Microsoft Office

MacOS

Mobile Device Management

Job description

DESCRIPTION:

The Henry Ford Health Mobile team supports over 13,500 iPhones and 2500 iPads. Mobile team members are responsible for deploying, troubleshooting, and rebuilding iOS devices. Knowledge of iOS is required and any Mobile Device Management services such as InTune or Airwatch is preferred. Mobile devices are throughout the Hospitals and Ambulatory sites so travel between the buildings for in-person support is necessary. Carrier knowledge such as Verizon, AT&T and T-Mobile as well as Android is a plus. This position has a mandatory weekly paid On-Call that rotates between team members. The Mobile team is looking for candidates with a great attitude, communication skills and a calm demeanor.

EDUCATION AND EXPERIENCE:

• High School diploma or G.E.D. equivalent, required.


• Associates Degree in Computer Science or related technical field, or technical school completion certificate, desired.


• One (1) year minimum of technical or customer facing service experience, required.


• Good oral and written communication skills, required.


• One (1) year End user device experience, desired.


• One (1) year working in a HealthCare related field, desired.


• Knowledge of Windows Operating systems, Microsoft Office, MacOS, IOS and common application support, desired.

CERTIFICATIONS/LICENSURES REQUIRED:

• Technical Certifications (A+ Certified, HP Certified, Microsoft), desired. ITIL Certified, desired.

Additional Information

• Organization: Corporate Services


• Department: Client Services (EUD)


• Shift: Day Job


• Union Code: Not Applicable